Asset Management Process (ISO 20000:2018, ITIL Complete) – Document Bundle

DESCRIPTION

Asset Management Process (ISO 20000:2018, ITIL Complete) is a Document Bundle available for immediate download upon purchase.

Product: Asset Management Governance Bundle – Policy + Process + Excel Toolkit [ISO/IEC 20000:2018, ITIL Compliance]
Format: 2× Word (DOCX) + Excel (XLSX, with dashboard) · Immediate download upon purchase

What it is

A complete, audit-ready Asset Management kit that gives you the policy, the step-by-step process, and a hands-on Excel toolkit to run Asset Management in line with ISO/IEC 20000-1:2018 Clause 8.2.5 and ITIL best practices. From lifecycle control and service linkage to reconciliations, audits, KPIs, and governance—this bundle delivers everything you need to implement, evidence, and continually improve.


What's inside

1) Asset Management Policy (DOCX)
Top-management approved statements on purpose, scope, lifecycle control, ownership, service linkage to the Service Catalogue, compliance and security principles, roles, KPIs, and records & retention—written to demonstrate standard conformity and operational discipline.

2) Asset Management Process (DOCX)
A fully structured procedure with clause cross-reference, roles & responsibilities, triggers/inputs/outputs, workflow, RACI, CSFs & KPIs, interfaces (Change, Configuration/CMDB, Finance, Security, Service Catalogue), risks & controls, metrics & reporting, training, tools, continual improvement, records & audit evidence, and evidence mapping for auditors. Includes a comprehensive template set (T01–T23).

3) Asset Management Excel Toolkit with Dashboard (XLSX)
A ready-to-use implementation workspace that mirrors the process templates—e.g., Asset Register (T01), Audit Log (T04), License Compliance (T12), Management Review Minutes (T21), Service-to-Asset Mapping (T22), and Shadow IT Exception Report (T23)—plus a KPI dashboard for accuracy, reconciliation and disposal timeliness.

Key features

✔ ISO/IEC 20000-1:2018 Alignment (8.2.5) with explicit clause mapping and evidence pointers—built to satisfy auditors' traceability expectations.

✔ End-to-end lifecycle control (plan → acquire → deploy → operate → change → retire) with secure disposal and license recovery, tied to governance and roles.

✔ Service & CMDB linkage with quarterly reconciliation (Asset Register ↔ CMDB/Finance) to keep your source-of-truth clean and defensible.

✔ KPIs & CSFs (e.g., ≥98% register accuracy, ≥98% license compliance, ≥90% disposal within 30 days) with clear reporting and escalation paths.

✔ Templates T01–T23 (registers, checklists, certificates, approvals, audits, CAR/CSI, governance minutes) to accelerate adoption and standardize evidence.

✔ Fully editable—brand and tailor in minutes; use the Excel toolkit to operationalize immediately.

Benefits

Audit-ready from day one. Clause mapping, evidence registers, and reconciliations dramatically reduce ISO/IEC 20000 audit effort and risk.

Fewer surprises, stronger control. Ownership, lifecycles, license checks, and Shadow IT exceptions are governed and evidenced end-to-end.

Measurable results. KPI-driven reporting and management reviews keep accuracy, compliance, and value optimization on track—quarter after quarter.

Who it's for

ITSM leaders, Asset/ITAM managers, Procurement & Finance partners, Compliance/Audit teams, and organizations preparing for ISO/IEC 20000 certification or maturing ITIL-aligned asset governance.

Source: Asset Management Process (ISO 20000:2018, ITIL Complete) () Document, ITSM Consulting