This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
This product (Social Media Management) is a 34-slide PPT PowerPoint presentation slide deck (PPT), which you can download immediately upon purchase.
Social networks, blogs, web forums, and the like have influenced and disrupted almost every facet of life around the world. Smartphones and tablets have made it easy and cheap for users to create new content and share it with their contacts, as well as to review and comment on contributions.
Social Media is the collection of digital media and technologies that supports users to exchange information and individually or jointly design media content. Essentially, two types of social platforms are notable for companies:
1. "Internal Social Media" facilitates communication as well as knowledge- and experience-sharing between staff and strengthens solidarity within the company.
2. "External Social Media" comprises third-party platforms that companies use as a mouthpiece and feedback channel to reach their partners, and especially their customers.
Technology has enabled organizations to evaluate their Social Media activities through sophisticated tools.
This deck concentrates on external Social Media platforms including blogs, forums, video and picture portals, microblogs like Twitter, and social networks such as Facebook.
The presentation also entails information about Social Media in companies, measurement of Social Media activities, and a guideline for implementing KPI-based Social Media Management.
The PPT delves into the Social Media Value Chain, capturing five key functions where social media is most prominently leveraged. This includes R&D, Purchasing, Production, Marketing & Sales, and After Sales. Each function is analyzed to show how social media can be harnessed to drive innovation, streamline communication, and enhance customer engagement. The value chain framework offers a comprehensive view of how social media activities can be integrated into various business processes to maximize impact and efficiency.
The presentation also outlines a step-wise approach to Social Media Implementation, focusing on detection and reaction. Detection involves setting up a consistent database by combining internal and external data feeds, enabling data-driven insights. Reaction emphasizes incorporating relevant information into the organization's decision-making process, requiring changes within the organization and its systems. This structured approach ensures that social media activities are not only monitored, but also effectively utilized to drive business outcomes.
Source: Best Practices in Digital Transformation, Social Media PowerPoint Slides: Social Media Management PowerPoint (PPT) Presentation Slide Deck, LearnPPT Consulting
This PPT slide presents a framework for measuring social media activities through Key Performance Indicators (KPIs). It emphasizes the importance of KPIs in guiding organizations on how to assess their social media strategies effectively. The content is structured into 3 main categories: Usage, Performance, and Impact.
Under the Usage category, the KPIs focus on quantifying how extensively social media platforms are utilized. This includes metrics like the total number of active users and the frequency of interactions per user. It highlights the necessity of understanding platform engagement to gauge overall effectiveness.
The Performance section shifts attention to the quality of social media interactions. It outlines KPIs that assess the efficiency of responses to user queries and the time taken for these interactions. This category is crucial for organizations aiming to enhance customer satisfaction and streamline their social media processes.
Finally, the Impact category addresses the financial implications of social media efforts. It includes metrics such as cost savings achieved through social media initiatives and the effect on brand awareness and revenue generation. This section underscores the need for organizations to connect social media activities with tangible business outcomes.
The slide concludes with a reminder that there is no universal method for defining KPIs, as they should align with each organization's strategic objectives. This tailored approach is essential for ensuring that the KPIs chosen are relevant and actionable, ultimately driving better decision-making in social media management. The insights provided here can help potential customers understand how to effectively measure and optimize their social media strategies.
This PPT slide presents an overview of the Social Media Value Chain, emphasizing its integration across various organizational functions. It highlights 5 key areas where social media is utilized: R&D, Purchasing, Production, Marketing & Sales, and After Sales. The text indicates that social media platforms have evolved into essential tools for firms, enabling them to gather insights from consumer interactions. This data is crucial for understanding customer preferences and behaviors, effectively acting as the "eyes and ears" of the organization.
The slide suggests that the engagement with social media is not limited to marketing, but permeates through the entire value chain. For instance, in R&D, firms can leverage social media feedback to innovate products that better meet consumer needs. In Purchasing, insights from social media can inform procurement strategies, ensuring alignment with market trends. The Production phase can benefit from real-time consumer feedback, allowing for adjustments that enhance product quality.
Marketing & Sales are clearly highlighted as critical areas where social media plays a pivotal role in driving customer engagement and sales conversions. After Sales, too, is noted as a function that can utilize social media to enhance customer satisfaction and loyalty through ongoing communication and support.
The mention of studies indicating that about 50% of companies in developed countries utilize social media underscores the growing importance of these platforms in modern business strategies. This slide serves as a compelling reminder for organizations to harness social media effectively across all functions to drive innovation and improve overall performance.
This PPT slide presents a structured overview of the Social Media Value Chain, detailing 5 key functions: R&D, Purchasing, Production, Marketing & Sales, and After Sales. Each function is illustrated with specific examples that highlight how organizations leverage social media to enhance their operations.
In the R&D section, "The Daimler Blog" is cited as a tool for fostering stronger innovation. It emphasizes the importance of gathering concrete market data derived from customer feedback and opinions on innovations. This suggests that engaging with customers through social media can lead to more informed product development.
The Purchasing segment features a "Supplier portal aid matrix," which simplifies the buying process. It indicates that an integrated communication platform enhances interactions between customers and suppliers, streamlining procurement activities. This can lead to efficiency gains in sourcing and supplier management.
For Production, the slide mentions the use of an internal social media portal like Yammer at DHL. This promotes higher productivity by reducing email traffic and improving team management across different locations. The implication is that social media tools can facilitate better collaboration and operational efficiency.
The Marketing & Sales section highlights L’Oreal’s video channel on YouTube, which serves as an effective marketing strategy. It points to lower costs and increased sales efficiency, showcasing how social media can drive customer engagement and sales performance.
Finally, the After Sales function discusses "Telekom helps" on platforms like Twitter and Facebook. This approach fosters customer commitment and transparency by addressing inquiries publicly and collecting additional customer data. Overall, the slide illustrates how integrating social media across various functions can lead to operational improvements and enhanced customer relationships.
This PPT slide presents the Social Media Management Framework, developed by Oliver Wyman, aimed at addressing challenges in managing social media effectively. It emphasizes the necessity for firms to adopt a consolidated approach to enhance their social media strategies. The framework breaks down the social media strategy into actionable operational measures, making it easier to assess both the processes and outcomes of social media activities through key performance indicators (KPIs).
The slide outlines 3 critical phases of implementation within a typical value chain: defining strategic goals, deriving concrete measures for these goals, and operationalizing social media activities through KPIs. Each of these phases plays a vital role in ensuring that social media efforts are aligned with broader organizational objectives. By defining strategic goals, firms can clarify their intentions and desired outcomes from social media engagement. The derivation of concrete measures allows for the establishment of specific metrics that can be tracked and evaluated.
Operationalizing social media activities through KPIs is crucial for translating strategy into measurable results. This structured approach not only facilitates tactical operational management and optimization, but also lays the groundwork for effective organizational reporting. The framework aims to provide clarity and direction, ensuring that social media initiatives are not only strategic, but also quantifiable. This is essential for firms looking to maximize their impact in the digital space and drive meaningful engagement with their audiences.
This PPT slide outlines a critical component of the Social Media Management Framework, focusing on the definition of strategic goals. It emphasizes the necessity of establishing a clear social media strategy that aligns with a firm's internal activities while providing a method for measuring success. The framework is divided into 2 main categories: internal dynamics and external dynamics.
Internal dynamics pertain to the firm's corporate strategy and its influence on social media efforts. This section highlights the importance of enhancing corporate awareness through the sharing of existing or new content. It also suggests that the focus should not solely be on generating new ideas, but also on leveraging existing value through partnerships and engaging with social media users.
On the other hand, external dynamics examine the broader context, including customer and competitor social media profiles. This analysis is crucial for understanding which social media activities are relevant to different customer segments and identifying the forums and methods competitors are utilizing to achieve their objectives.
The slide concludes by stating that aligning internal goals with customer and competitor activities allows firms to assess their current state against desired outcomes. The strategic analysis mentioned serves as a foundation for prioritizing actions and defining clear objectives across the value chain. This structured approach ensures that firms can effectively navigate the complexities of social media management and drive meaningful engagement.
This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
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