Cultural Intelligence (PowerPoint PPT)

Cultural Intelligence (CQ) is a model that ability to cope with national, corporate, and vocational cultures. It was developed by Christopher Earley and Elaine Mosakowski, based on a study of 2,000 managers across 60 countries. CQ is the ability to understand unfamiliar contexts, and then to adjust. It captures an outsider’s seemingly natural ability to interpret someone’s unfamiliar and ambiguous gestures the way that person's fellow compatriots would.

CQ is incredibly useful in business settings, particularly within larger organizations. For instance, in a large company, there are conflicting sub-cultures—e.g., the sales team vs. engineers, PR vs. legal. Various business units, departments, functions, and geographical regions each have their own cultures. Although some aspects of CQ may be innate, any individually reasonably alert, motivated, and poised can attain an acceptable level of CQ.

This model identifies 3 sources of Cultural Intelligence and 6 Cultural Intelligence Profiles.

This presentation also includes a Cultural Intelligence Self-assessment, process to improving CX, as well as a set of templates to be used in your own decks.