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Operational Excellence Consulting
An operations improvement firm specializing in Operational Excellence training and advisory services.

Listed document(s): 102

Background
Operational Excellence Consulting is a management training and consulting firm that takes a human-centered approach to helping organizations in the public and private sectors to work smarter and grow faster.

Founded by Allan Ung with over 25 years of experience assuming various management roles leading Lean Six Sigma and TQM initiatives in IBM, Microsoft, Underwriters Laboratories and Infineon Technologies, we provide corporate learning programs and consulting services to assist our clients to achieve breakthrough in business performance and customer experience. Our aim is to support our clients in designing, managing and executing lasting beneficial change.

We work with government bodies, multinational corporations and small and medium-sized enterprises of a wide spectrum of industries. Some of our valued clients include Analog Devices, Borouge, Micron Technologies, B|Braun Medical Instruments, Panasonic, NEC, NileDutch, CLS Communication, Chr. Hansen, Forum Energy Technologies, Elsevier, Wow Education, Royal Government of Bhutan, Ministry of Education, Ministry of Social & Family Development, Defence Science & Technology Agency, Health Sciences Authority, Immigration & Checkpoints Authority and Temasek Polytechnic among others.

As a means to spread the adoption of operational excellence techniques and tools to benefit organizations, businesses and society, we take pride in designing and developing high quality training and customizable presentations, frameworks and templates to add value and complement your training and business needs.


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ALL DOCUMENTS (102)

Key Management Models
157-slide PowerPoint deck. This presentation is a compilation of PowerPoint descriptions and diagrams used to convey 30 different key management frameworks and models. (Please note that the materials are meant to be used to supplement your own business or [read more]
$49.00

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Kirkpatrick Model for Evaluating Training Programs
72-slide PowerPoint deck. The Kirkpatrick Model is the worldwide standard for evaluating the effectiveness of training. It considers the value of any type of training, formal or informal, across four levels. Created by Dr. Donald Kirkpatrick, the model is applied [read more]
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Training Within Industry (TWI) Frameworks
Listed under:  Operations  Organization, Change, & HR
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63-slide PowerPoint deck and supporting ZIP. The TWI program has proven to be effective in providing shopfloor supervisors and team leaders with the skills they need to engage people in Lean activities. This is a collection of TWI diagrams, pocket cards and templates for Job [read more]
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Quality Management Philosophies & Quotations
Listed under:  Operations  Organization, Change, & HR
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73-slide PowerPoint deck. This presentation is a collection of Quality Management philosophies and famous quotations by quality gurus such as W. Edwards Deming, Joseph M. Juran, Philip B. Crosby, Kaoru Ishikawa, etc. The desired philosophies and quotations can [read more]
$49.00

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ISO 27001:2013 (ISMS) Awareness Training
Listed under:  Information Technology  Operations
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73-slide PowerPoint deck and supporting Excel workbook. ISO 27001:2013 is an international standard designed and formulated to help create a robust information security management system (ISMS). An ISMS is a systematic approach to managing sensitive company information so that it [read more]
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Lean Awareness Posters (Service Version)
Listed under:  Operations  Organization, Change, & HR
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20-slide PowerPoint deck. Need to create and sustain awareness on Lean? Tired of the dull and uninteresting posters in your common areas? Look no further. Here are a total of 12 crisp and cheerful Lean posters (service version) to brighten up your office [read more]
$39.00

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TWI Program: Job Safety (JS) Training
Listed under:  Operations  Health & Safety
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77-slide PowerPoint deck and supporting ZIP. Based on the TWI instructional model, the Job Safety (JS) program creates a simple and logical framework by which supervisors can prevent accidents from happening by learning how to analyze the causes of accidents and eliminating [read more]
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Office Kaizen
Listed under:  Operations  Organization, Change, & HR
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148-slide PowerPoint deck. Kaizen strategy is the single most important concept in Japanese management - the key to successful Japanese companies such as Toyota. Kaizen, which simply means continuous improvement, is the foundation for all Lean improvements. Kaizen [read more]
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Customer Service Basics
Listed under:  Operations  Strategy, Marketing, & Sales
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23-slide PowerPoint deck. This is a simple presentation on the ABC's and 123's of providing basic customer service. In this training powerpoint, you can quickly educate employees or new hires who are new to their role as a customer service provider. This module [read more]
$39.00

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Service Recovery
Listed under:  Operations  Strategy, Marketing, & Sales
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66-slide PowerPoint deck. When things go wrong, customer expectations tend to drop while fear and anger rise. Many service providers tend to avoid the issue, hiding from the damage, minimizing cost and shifting the blame to others. With the right approach and [read more]
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