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Operational Excellence Consulting
An operations improvement firm specializing in Operational Excellence training and advisory services.

Listed document(s): 102

Background
Operational Excellence Consulting is a management training and consulting firm that takes a human-centered approach to helping organizations in the public and private sectors to work smarter and grow faster.

Founded by Allan Ung with over 25 years of experience assuming various management roles leading Lean Six Sigma and TQM initiatives in IBM, Microsoft, Underwriters Laboratories and Infineon Technologies, we provide corporate learning programs and consulting services to assist our clients to achieve breakthrough in business performance and customer experience. Our aim is to support our clients in designing, managing and executing lasting beneficial change.

We work with government bodies, multinational corporations and small and medium-sized enterprises of a wide spectrum of industries. Some of our valued clients include Analog Devices, Borouge, Micron Technologies, B|Braun Medical Instruments, Panasonic, NEC, NileDutch, CLS Communication, Chr. Hansen, Forum Energy Technologies, Elsevier, Wow Education, Royal Government of Bhutan, Ministry of Education, Ministry of Social & Family Development, Defence Science & Technology Agency, Health Sciences Authority, Immigration & Checkpoints Authority and Temasek Polytechnic among others.

As a means to spread the adoption of operational excellence techniques and tools to benefit organizations, businesses and society, we take pride in designing and developing high quality training and customizable presentations, frameworks and templates to add value and complement your training and business needs.


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ALL DOCUMENTS (102)

Six Sigma Overview
Listed under:  Operations  Organization, Change, & HR
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124-slide PowerPoint deck. In today's competitive environment, organizations must delight their customers and relentlessly look for new ways to exceed their expectations. To accomplish this, Six Sigma Quality has to become a part of an organization's culture. Six [read more]
$49.00

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A3 Thinking (A3 Problem Solving)
Listed under:  Operations  Strategy, Marketing, & Sales
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133-slide PowerPoint deck and supporting Word. A3 thinking is Lean thinking. An A3 report is a Lean PDCA storyboard. Based on the original A3 process developed by Toyota, the A3 report can be used to propose solutions to problems, give status reports on ongoing projects, and report [read more]
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Baldrige Excellence Framework (2017-2018)
85-slide PowerPoint deck and supporting Word. The Baldrige Excellence Framework or Malcolm Baldrige National Quality Award (MBNQA) is the most prestigious award conferred on U.S. organizations in the business, health care, education, and nonprofit sectors in recognition of [read more]
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Kaizen Event Guide
Listed under:  Operations  Organization, Change, & HR
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72-slide PowerPoint deck. A Kaizen Event/Blitz is a rapid, focused application of Lean methods and tools to reduce waste so as to improve cost, quality, delivery, speed, flexibility and responsiveness to internal/external customer needs. This presentation guide [read more]
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Customer Service Essentials
101-slide PowerPoint deck. Customer service is about how a company deals with its customers before, during and after a purchase of a product or use of a service. It is a series of activities designed to enhance the level of customer satisfaction - that is, the [read more]
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Change Management Models
Listed under:  Organization, Change, & HR  PowerPoint Templates
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116-slide PowerPoint deck. This presentation is a collection of PowerPoint diagrams and templates used to convey 24 different Change Management models and frameworks. INCLUDED MODELS/FRAMEWORKS: 1. The Change Curve Model 2. Bridges' Transition Model 3. [read more]
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Total Quality Management (TQM)
Listed under:  Operations  Strategy, Marketing, & Sales
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176-slide PowerPoint deck. Total Quality Management (TQM) is a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. It aims to radically transform the [read more]
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Lean Thinking
Listed under:  Operations  Organization, Change, & HR
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161-slide PowerPoint deck. Lean Thinking is a management philosophy based on the Toyota Production System (TPS). With Lean Thinking, you will be able to enhance value for your customers by improving product/service delivery and eliminating waste. Simply [read more]
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Team Management Models
Listed under:  Organization, Change, & HR  PowerPoint Templates
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122-slide PowerPoint deck. This presentation is a collection of PowerPoint diagrams and templates used to convey 26 different Team Management models and frameworks. INCLUDED MODELS/FRAMEWORKS: 1. Mintzberg's Management Roles Model 2. Butler & Waldroop's [read more]
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Management System for Lean Leaders
Listed under:  Operations  Organization, Change, & HR
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138-slide PowerPoint deck. Most Lean organizations are missing a critical ingredient: a Lean management system to sustain it. Lean organizations are mostly focused on finding waste and eliminating them using Lean tools. However, to sustain Lean practices, we need a [read more]
$59.00

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