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As Andrew McAfee of the MIT Sloan School of Management noted, "In today's environment, speed trumps efficiency." Time is a priceless commodity, and in today's fast-paced business environment, nothing can compare to its value. This real-time speed and efficiency can be achieved by implementing a powerful management methodology known as Training Within Industry (TWI). TWI is a dynamic training approach designed to help businesses maximize efficiency, improve productivity, and reduce downtime. Cited by McKinsey & Company as a key component in successful Lean Transformations, it is adopted by numerous Fortune 500 companies worldwide.

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Flevy Management Insights: TWI


As Andrew McAfee of the MIT Sloan School of Management noted, "In today's environment, speed trumps efficiency." Time is a priceless commodity, and in today's fast-paced business environment, nothing can compare to its value. This real-time speed and efficiency can be achieved by implementing a powerful management methodology known as Training Within Industry (TWI). TWI is a dynamic training approach designed to help businesses maximize efficiency, improve productivity, and reduce downtime. Cited by McKinsey & Company as a key component in successful Lean Transformations, it is adopted by numerous Fortune 500 companies worldwide.

The Power of TWI

The essence of TWI lies in its structured, repeatable processes and its focus on teaching essential skills. Deloitte highlight its potential to provide supervisors with the skills needed to deal with people, improve methods, and train their workforce more effectively. The TWI methodology is around three core programs: Job Instruction (JI), Job Relations (JR), and Job Methods (JM).

Job Instruction (JI)

According to Accenture, companies using the JI program reportedly achieve a 25% increase in productivity by teaching supervisors how to instruct their workers to perform their jobs correctly, safely, and conscientiously. This step-by-step method allows businesses to reduce learning times and increase worker efficiency.

Job Relations (JR)

Forrester Research outlines the benefits of JR, elucidating its efficacity in creating a foundation of positive employee relations. By using real problems to create a controlled environment in which supervisors can learn and grow, JR helps businesses improve employee satisfaction and drive up productivity levels.

Job Methods (JM)

PwC detailed the potentials of JM in optimizing work processes. JM focuses on improving current methods, breaking them down into details, questioning every detail, developing new methods, and then applying them. This iterative process enables a company to generate productivity improvements consistently.

Benefits of TWI

The benefits of TWI are manifold. Implemented correctly, a successful TWI strategy can drive significant improvements across different areas of a company. Below are the key benefits:

Keys to TWI Implementation Success

While TWI promises numerous benefits, its implementation can be fraught with challenges. Discerning the right approach is crucial for success, and the experience of top-tier management consulting firms offers robust insights towards this matter.

As the business world grows more complex and fast-moving, methodologies like TWI can provide a compelling edge. Applied strategically, TWI can unlock new realms of productivity and efficiency, bolstering the organization’s Competitive Advantage and securing its position in the global marketplace.

For effective implementation, take a look at these TWI best practices:


Explore related management topics: Operational Excellence Competitive Advantage Training within Industry Operational Risk Employee Training Lean Management/Enterprise Business Framework PowerPoint Diagrams Problem Solving Workplace Safety




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