The Hotel and Resort Industry, a crucial segment of the broad service sector, has evolved into a complex labyrinth of value chains and service providers. Warren Buffet once astutely noted, "It's far better to buy a wonderful company at a fair price than a fair company at a wonderful price." For top executives managing these "wonderful companies", understanding the industry's dynamics and recognizing its barriers and opportunities is of paramount importance. This piece aims to share insights that might aid in Operational Excellence and Strategic Planning for industry leaders.

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