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KPI Library
Navigate your organization to excellence with 15,468 KPIs at your fingertips.




Why use the KPI Library?

Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

This vast range of KPIs across various industries and functions offers the flexibility to tailor Performance Management and Measurement to the unique aspects of your organization, ensuring more precise monitoring and management.

Each KPI in the KPI Library includes 12 attributes:

  • KPI definition
  • Potential business insights [?]
  • Measurement approach/process [?]
  • Standard formula [?]
  • Trend analysis [?]
  • Diagnostic questions [?]
  • Actionable tips [?]
  • Visualization suggestions [?]
  • Risk warnings [?]
  • Tools & technologies [?]
  • Integration points [?]
  • Change impact [?]
It is designed to enhance Strategic Decision Making and Performance Management for executives and business leaders. Our KPI Library serves as a resource for identifying, understanding, and maintaining relevant competitive performance metrics.

Need KPIs for a function not listed? Email us at support@flevy.com.


We have 31 KPIs on Core Competencies Analysis in our database. KPIs for Core Competencies Analysis are critical in aligning a corporation's strategic goals with its operational activities. By measuring specific aspects of core competencies, they provide actionable insights that allow an organization to assess its strengths and areas requiring improvement.

KPIs enable the tracking of progress over time, ensuring that the organization's core competencies are not only preserved but also enhanced in the face of changing market conditions and competitive pressures. They serve as a communication tool, conveying to stakeholders the status and health of the company's foundational capabilities. Ultimately, the use of KPIs in Core Competencies Analysis ensures that a company's strategic investments and initiatives are focused on cultivating and leveraging the unique attributes that give it a competitive edge in the marketplace.

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KPI Definition Business Insights [?] Measurement Approach Standard Formula
Brand Recognition

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A measure of how well a company's brand is known within its target markets. Reflects the effectiveness of marketing strategies and brand presence in the market. Tracks brand awareness through surveys, brand mentions, and market research. (Number of consumers who recognize the brand / Total number of consumers surveyed) * 100
Cost Leadership Index

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The company's ability to provide products or services at a lower cost compared to competitors, without sacrificing quality. Offers insights into the company's ability to offer products or services at a lower price than competitors. Assesses cost structure by comparing cost of goods sold (COGS), operational costs, and selling, general and administrative expenses (SG&A) against competitors. Cost of Company's Product or Service / Cost of Lowest Competing Product or Service
Cultural Alignment Degree

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The extent to which employees' values and behaviors align with the company's culture and values. Reveals the extent to which employees embody the company's values and culture. Measures employee perceptions and behaviors against desired company culture through surveys and performance assessments. (Number of Positive Responses / Total Responses) * 100
KPI Library
$99/year

Navigate your organization to excellence with 15,468 KPIs at your fingertips.


Subscribe to the KPI Library

CORE BENEFITS

  • 31 KPIs under Core Competencies Analysis
  • 15,468 total KPIs (and growing)
  • 328 total KPI groups
  • 75 industry-specific KPI groups
  • 12 attributes per KPI
  • Full access (no viewing limits or restrictions)

FlevyPro and Stream subscribers also receive access to the KPI Library. You can login to Flevy here.

Customer Lifetime Value Growth

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The increase in the average revenue a company expects to earn from a customer over the duration of the relationship. Indicates the long-term financial value of customers and effectiveness of customer relationship management. Tracks changes in the total net profit contributed by a customer over time. ((Average revenue per user * Gross margin per customer lifespan) - Acquisition cost) / Previous Period CLV
Customer Retention Rate

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The percentage of customers who remain with a company over a certain period, indicating the effectiveness of customer relationship management. Provides insight into customer loyalty and the success of retention strategies. Considers the number of customers at the start and end of a period, and the number of new customers acquired. ((Number of Customers at End of Period - Number of New Customers during Period) / Number of Customers at Start of Period) * 100
Customer Satisfaction Index (CSI)

More Details

A measure of customers' satisfaction with a company's products or services, often surveyed through questionnaires. Reveals customer happiness and potential areas for product or service improvement. Uses customer surveys to rate satisfaction levels with products and services. (Sum of Customer Satisfaction Scores / Total Number of Respondents) * 100 / Number of Survey Questions

In selecting the most appropriate Core Competencies Analysis KPIs from our KPI Library for your organizational situation, keep in mind the following guiding principles:

  • Relevance: Choose KPIs that are closely linked to your Corporate Strategy objectives and Core Competencies Analysis-level goals. If a KPI doesn't give you insight into your business objectives, it might not be relevant.
  • Actionability: The best KPIs are those that provide data that you can act upon. If you can't change your strategy based on the KPI, it might not be practical.
  • Clarity: Ensure that each KPI is clear and understandable to all stakeholders. If people can't interpret the KPI easily, it won't be effective.
  • Timeliness: Select KPIs that provide timely data so that you can make decisions based on the most current information available.
  • Benchmarking: Choose KPIs that allow you to compare your Core Competencies Analysis performance against industry standards or competitors.
  • Data Quality: The KPIs should be based on reliable and accurate data. If the data quality is poor, the KPIs will be misleading.
  • Balance: It's important to have a balanced set of KPIs that cover different aspects of the organization—e.g. financial, customer, process, learning, and growth perspectives.
  • Review Cycle: Select KPIs that can be reviewed and revised regularly. As your organization and the external environment change, so too should your KPIs.

It is also important to remember that the only constant is change—strategies evolve, markets experience disruptions, and organizational environments also change over time. Thus, in an ever-evolving business landscape, what was relevant yesterday may not be today, and this principle applies directly to KPIs. We should follow these guiding principles to ensure our KPIs are maintained properly:

  • Scheduled Reviews: Establish a regular schedule (e.g. quarterly or biannually) for reviewing your Core Competencies Analysis KPIs. These reviews should be ingrained as a standard part of the business cycle, ensuring that KPIs are continually aligned with current business objectives and market conditions.
  • Inclusion of Cross-Functional Teams: Involve representatives from outside of Core Competencies Analysis in the review process. This ensures that the KPIs are examined from multiple perspectives, encompassing the full scope of the business and its environment. Diverse input can highlight unforeseen impacts or opportunities that might be overlooked by a single department.
  • Analysis of Historical Data Trends: During reviews, analyze historical data trends to determine the accuracy and relevance of each KPI. This analysis can reveal whether KPIs are consistently providing valuable insights and driving the intended actions, or if they have become outdated or less impactful.
  • Consideration of External Changes: Factor in external changes such as market shifts, economic fluctuations, technological advancements, and competitive landscape changes. KPIs must be dynamic enough to reflect these external factors, which can significantly influence business operations and strategy.
  • Alignment with Strategic Shifts: As organizational strategies evolve, evaluate the impact on Corporate Strategy and Core Competencies Analysis. Consider whether the Core Competencies Analysis KPIs need to be adjusted to remain aligned with new directions. This may involve adding new Core Competencies Analysis KPIs, phasing out ones that are no longer relevant, or modifying existing ones to better reflect the current strategic focus.
  • Feedback Mechanisms: Implement a feedback mechanism where employees can report challenges and observations related to KPIs. Frontline insights are crucial as they can provide real-world feedback on the practicality and impact of KPIs.
  • Technology and Tools for Real-Time Analysis: Utilize advanced analytics tools and business intelligence software that can provide real-time data and predictive analytics. This technology aids in quicker identification of trends and potential areas for KPI adjustment.
  • Documentation and Communication: Ensure that any changes to the Core Competencies Analysis KPIs are well-documented and communicated across the organization. This maintains clarity and ensures that all team members are working towards the same objectives with a clear understanding of what needs to be measured and why.

By systematically reviewing and adjusting our Core Competencies Analysis KPIs, we can ensure that your organization's decision-making is always supported by the most relevant and actionable data, keeping the organization agile and aligned with its evolving strategic objectives.

KPI Library
$99/year

Navigate your organization to excellence with 15,468 KPIs at your fingertips.


Subscribe to the KPI Library

CORE BENEFITS

  • 31 KPIs under Core Competencies Analysis
  • 15,468 total KPIs (and growing)
  • 328 total KPI groups
  • 75 industry-specific KPI groups
  • 12 attributes per KPI
  • Full access (no viewing limits or restrictions)

FlevyPro and Stream subscribers also receive access to the KPI Library. You can login to Flevy here.




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