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KPI Library
Navigate your organization to excellence with 15,468 KPIs at your fingertips.




Why use the KPI Library?

Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

This vast range of KPIs across various industries and functions offers the flexibility to tailor Performance Management and Measurement to the unique aspects of your organization, ensuring more precise monitoring and management.

Each KPI in the KPI Library includes 12 attributes:

  • KPI definition
  • Potential business insights [?]
  • Measurement approach/process [?]
  • Standard formula [?]
  • Trend analysis [?]
  • Diagnostic questions [?]
  • Actionable tips [?]
  • Visualization suggestions [?]
  • Risk warnings [?]
  • Tools & technologies [?]
  • Integration points [?]
  • Change impact [?]
It is designed to enhance Strategic Decision Making and Performance Management for executives and business leaders. Our KPI Library serves as a resource for identifying, understanding, and maintaining relevant competitive performance metrics.

Need KPIs for a function not listed? Email us at support@flevy.com.


We have 30 KPIs on Analytics in our database. KPIs are vital in corporate marketing analytics as they provide quantifiable metrics that reflect the success or failure of marketing strategies. They offer clear targets for teams to aim for, which enables better focus and alignment of marketing efforts with the overall business objectives.

By consistently tracking KPIs, companies can measure progress over time, identify trends, and make data-driven decisions to optimize marketing campaigns for better ROI. Furthermore, KPIs facilitate communication of performance across different levels of an organization, providing a common language and understanding of what success looks like. Lastly, they help in quickly pinpointing areas of concern, allowing for agile responses and adjustments to marketing tactics in a rapidly changing business environment.

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KPI Definition Business Insights [?] Measurement Approach Standard Formula
A/b Testing

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The effectiveness of different variations of marketing campaigns or website features. It helps the company to optimize its marketing efforts and improve conversion rates. Helps in understanding which variation performs better in terms of user response and conversion, supporting data-driven decisions for optimization. Considers metrics like conversion rates, user engagement, and behavior on different variations of a web page or feature. (Number of Conversions for Variation A / Number of Users of Variation A) / (Number of Conversions for Variation B / Number of Users of Variation B)
Active Users

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The number of users who interact with the product on a regular basis, indicating the overall engagement and retention of users. Enables businesses to gauge the level of user engagement and the product's active user base's size. Measures the number of users who have interacted with a product or service within a specific time frame, often daily (DAU) or monthly (MAU). Count of unique users who have engaged with the product during the defined time period
Churn Rate

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The percentage of customers who stop doing business with the company over time. It helps to identify areas where the company can improve customer retention. Indicates customer retention effectiveness and satisfaction, critical for understanding business health and customer loyalty. Calculates the percentage of customers or subscribers who stop using a service over a given time period. (Number of Customers at Start of Period - Number of Customers at End of Period) / Number of Customers at Start of Period * 100
KPI Library
$99/year

Navigate your organization to excellence with 15,468 KPIs at your fingertips.


Subscribe to the KPI Library

CORE BENEFITS

  • 30 KPIs under Analytics
  • 15,468 total KPIs (and growing)
  • 328 total KPI groups
  • 75 industry-specific KPI groups
  • 12 attributes per KPI
  • Full access (no viewing limits or restrictions)

FlevyPro and Stream subscribers also receive access to the KPI Library. You can login to Flevy here.

Conversion Rate

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The percentage of website visitors who take a desired action, such as making a purchase or filling out a form. It helps to identify how effective the company's website is in converting visitors into customers. Helps in understanding the effectiveness of sales and marketing strategies in turning potential customers into actual customers. Considers the number of conversions against the total number of visitors or leads. (Number of Conversions / Total Number of Visitors) * 100
Customer Lifetime Value (CLTV)

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The total value a customer brings to a business over the course of their relationship with the company, indicating the profitability of customers and the effectiveness of retention efforts. Provides insight into how valuable a customer is to a company over time, guiding marketing and customer service priorities. Calculates the total revenue a business can expect from a single customer throughout their relationship with the company. Average Purchase Value * Average Number of Purchases * Average Customer Lifespan
Customer Lifetime Value (CLV)

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The total value that a customer will generate over the course of their relationship with the company. It helps to identify the most valuable customers and how to retain them. Assesses profitability and informs strategic decisions in marketing, sales, and product development. Similar to CLTV, it may also consider the costs associated with serving the customer. (Average Revenue per Customer * Customer Relationship Duration) - Customer Acquisition and Servicing Costs

In selecting the most appropriate Analytics KPIs from our KPI Library for your organizational situation, keep in mind the following guiding principles:

  • Relevance: Choose KPIs that are closely linked to your Corporate Marketing objectives and Analytics-level goals. If a KPI doesn't give you insight into your business objectives, it might not be relevant.
  • Actionability: The best KPIs are those that provide data that you can act upon. If you can't change your strategy based on the KPI, it might not be practical.
  • Clarity: Ensure that each KPI is clear and understandable to all stakeholders. If people can't interpret the KPI easily, it won't be effective.
  • Timeliness: Select KPIs that provide timely data so that you can make decisions based on the most current information available.
  • Benchmarking: Choose KPIs that allow you to compare your Analytics performance against industry standards or competitors.
  • Data Quality: The KPIs should be based on reliable and accurate data. If the data quality is poor, the KPIs will be misleading.
  • Balance: It's important to have a balanced set of KPIs that cover different aspects of the organization—e.g. financial, customer, process, learning, and growth perspectives.
  • Review Cycle: Select KPIs that can be reviewed and revised regularly. As your organization and the external environment change, so too should your KPIs.

It is also important to remember that the only constant is change—strategies evolve, markets experience disruptions, and organizational environments also change over time. Thus, in an ever-evolving business landscape, what was relevant yesterday may not be today, and this principle applies directly to KPIs. We should follow these guiding principles to ensure our KPIs are maintained properly:

  • Scheduled Reviews: Establish a regular schedule (e.g. quarterly or biannually) for reviewing your Analytics KPIs. These reviews should be ingrained as a standard part of the business cycle, ensuring that KPIs are continually aligned with current business objectives and market conditions.
  • Inclusion of Cross-Functional Teams: Involve representatives from outside of Analytics in the review process. This ensures that the KPIs are examined from multiple perspectives, encompassing the full scope of the business and its environment. Diverse input can highlight unforeseen impacts or opportunities that might be overlooked by a single department.
  • Analysis of Historical Data Trends: During reviews, analyze historical data trends to determine the accuracy and relevance of each KPI. This analysis can reveal whether KPIs are consistently providing valuable insights and driving the intended actions, or if they have become outdated or less impactful.
  • Consideration of External Changes: Factor in external changes such as market shifts, economic fluctuations, technological advancements, and competitive landscape changes. KPIs must be dynamic enough to reflect these external factors, which can significantly influence business operations and strategy.
  • Alignment with Strategic Shifts: As organizational strategies evolve, evaluate the impact on Corporate Marketing and Analytics. Consider whether the Analytics KPIs need to be adjusted to remain aligned with new directions. This may involve adding new Analytics KPIs, phasing out ones that are no longer relevant, or modifying existing ones to better reflect the current strategic focus.
  • Feedback Mechanisms: Implement a feedback mechanism where employees can report challenges and observations related to KPIs. Frontline insights are crucial as they can provide real-world feedback on the practicality and impact of KPIs.
  • Technology and Tools for Real-Time Analysis: Utilize advanced analytics tools and business intelligence software that can provide real-time data and predictive analytics. This technology aids in quicker identification of trends and potential areas for KPI adjustment.
  • Documentation and Communication: Ensure that any changes to the Analytics KPIs are well-documented and communicated across the organization. This maintains clarity and ensures that all team members are working towards the same objectives with a clear understanding of what needs to be measured and why.

By systematically reviewing and adjusting our Analytics KPIs, we can ensure that your organization's decision-making is always supported by the most relevant and actionable data, keeping the organization agile and aligned with its evolving strategic objectives.

KPI Library
$99/year

Navigate your organization to excellence with 15,468 KPIs at your fingertips.


Subscribe to the KPI Library

CORE BENEFITS

  • 30 KPIs under Analytics
  • 15,468 total KPIs (and growing)
  • 328 total KPI groups
  • 75 industry-specific KPI groups
  • 12 attributes per KPI
  • Full access (no viewing limits or restrictions)

FlevyPro and Stream subscribers also receive access to the KPI Library. You can login to Flevy here.




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