Check out our FREE Resources page – Download complimentary business frameworks, PowerPoint templates, whitepapers, and more.

We have categorized 14 documents as BPM. All documents are displayed on this page.

As Darren Woods, CEO of Exxon, famously remarked, "The market rewards discipline". In the world of strategic management, perhaps there is no better embodiment of discipline than the practice of Business Process Management (BPM). The exacting attention to every crevice of an organization's workflow, BPM requires a steadfast and meticulous approach.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

  Open all 14 documents in separate browser tabs.
  Add all 14 documents to your shopping cart.


Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials

  •  
    "Last Sunday morning, I was diligently working on an important presentation for a client and found myself in need of additional content and suitable templates for various types of graphics. Flevy.com proved to be a treasure trove for both content and design at a reasonable price, considering the time I "

    – M. E., Chief Commercial Officer, International Logistics Service Provider
  •  
    "As a consultant requiring up to date and professional material that will be of value and use to my clients, I find Flevy a very reliable resource.

    The variety and quality of material available through Flevy offers a very useful and commanding source for information. Using Flevy saves me time, enhances my expertise and ends up being a good decision."

    – Dennis Gershowitz, Principal at DG Associates
  •  
    "As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

    Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I "

    – Nishi Singh, Strategist and MD at NSP Consultants
  •  
    "I like your product. I'm frequently designing PowerPoint presentations for my company and your product has given me so many great ideas on the use of charts, layouts, tools, and frameworks. I really think the templates are a valuable asset to the job."

    – Roberto Fuentes Martinez, Senior Executive Director at Technology Transformation Advisory
  •  
    "I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

    – Moritz Bernhoerster, Global Sourcing Director at Fortune 500
  •  
    "Flevy is our 'go to' resource for management material, at an affordable cost. The Flevy library is comprehensive and the content deep, and typically provides a great foundation for us to further develop and tailor our own service offer."

    – Chris McCann, Founder at Resilient.World
  •  
    "As a small business owner, the resource material available from FlevyPro has proven to be invaluable. The ability to search for material on demand based our project events and client requirements was great for me and proved very beneficial to my clients. Importantly, being able to easily edit and tailor "

    – Michael Duff, Managing Director at Change Strategy (UK)
  •  
    "If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

    – Debbi Saffo, President at The NiKhar Group



Flevy Management Insights: BPM

As Darren Woods, CEO of Exxon, famously remarked, "The market rewards discipline". In the world of strategic management, perhaps there is no better embodiment of discipline than the practice of Business Process Management (BPM). The exacting attention to every crevice of an organization's workflow, BPM requires a steadfast and meticulous approach.

For effective implementation, take a look at these BPM best practices:

Explore related management topics: Business Process Management

The Imperative of BPM

Business Process Management is the discipline of improving a business by analyzing its processes and creating efficiencies and cost savings. Global consulting firm McKinsey highlights that successfully implemented BPM can produce cost savings of up to 20% and improvements in time cycles by up to 30%. For Fortune 500 companies, even the smallest efficiency improvement can result in substantial savings or revenue increases.

BPM and Digital Transformation

BPM encapsulates several key elements of Digital Transformation. Forrester Research reports that 72% of businesses listed improving customer experience as their top priority. BPM plays a crucial role in Digital Transformation efforts by optimizing processes for better service delivery and improved customer journeys.

BCG argues that by utilizing a cloud-native architecture, organizations may "amplify the benefits of BPM." Businesses adopting such an approach experienced a 20% faster market response time, reinforcing BPM's value in the Digital Transformation arena.

Explore related management topics: Digital Transformation Customer Experience Customer Journey

Embracing BPM for Operational Excellence

Operational Excellence, once a buzzword, is now a vital cornerstone in strategic planning. Accenture's latest report posits that Operational Excellence can only be achieved by investing in capabilities like BPM. It's the key to creating predictable, repeatable success, offering a way to check and control processes in an iterative and sustained manner.

Explore related management topics: Operational Excellence Strategic Planning

Pitfalls to Avoid in BPM

  1. Going too big, too soon: Bain cautions against the urge to standardize and streamline every process at once, advocating instead for a phased approach to BMP.

  2. Focusing solely on cost-cutting: Process optimization is more than just cost reduction. PwC heralds the idea that successful BPM should also lead to improved customer satisfaction and innovations in service delivery.

  3. Silo mentality: For BPM to be effective, a systems view is crucial, promoting enterprise-wide visibility. This ensures that optimizing one process won't sub-optimize another, a viewpoint endorsed by Gartner.

Explore related management topics: Customer Satisfaction Cost Reduction

Winning with BPM - The Way Forward

So how can a Fortune 500 company ensure they achieve the benefits associated with successful BPM efforts? A well-crafted Strategy Development process is crucial, one that takes into account risk management and performance management considerations.

The critical first step in successful BPM implementation is engaging Leadership at all levels. McKinsey research confirms that "Executive buy-in is crucial." BPM initiatives often transcend the entire organization; hence strong leadership will ensure a unified drive towards process optimization.

Culture also plays a vital role here. EY reports that "an organization's culture is the most significant hindrance to successful change"; therefore, creating a culture that welcomes continuous improvement is essential.

The importance of BPM in the world of strategic management cannot be overstated. With the growing emphasis on efficiency and the accelerating pace of Digital Transformation, any organization, be it a startup or Fortune 500 company, could stand to benefit from investing time into a robust BPM strategy.

Explore related management topics: Performance Management Strategy Development Risk Management Continuous Improvement Leadership

BPM FAQs

Here are our top-ranked questions that relate to BPM.

How is the integration of AI and ML in BPM evolving, and what are the implications for future business strategies?
The integration of AI and ML into BPM, or Intelligent BPM, is transforming businesses by enhancing Operational Efficiency, driving Decision-Making with predictive analytics, and fostering Innovation, necessitating a strategic reevaluation for future competitiveness. [Read full explanation]
What strategies can executives employ to foster a culture that embraces continuous BPM improvement?
Executives can foster a culture of continuous BPM improvement through Leadership Commitment, Strategic Alignment, investing in Technology and Tools, and cultivating a Culture of Continuous Improvement to drive Operational Excellence and competitive advantage. [Read full explanation]
In what ways can BPM contribute to enhancing customer experience and satisfaction?
BPM improves customer experience and satisfaction by streamlining operations for efficiency, enhancing transparency and communication, and enabling personalization and innovation, leading to quicker service and higher loyalty. [Read full explanation]
What are the common pitfalls in BPM implementation and how can they be avoided?
Successful BPM implementation necessitates a strategic focus on Change Management, clear objectives and KPIs, and a balanced approach to people, processes, and technology to avoid common pitfalls and achieve operational excellence. [Read full explanation]

Related Case Studies

Automotive Dealer Network Process Optimization in Mature Markets

Scenario: The organization is a prominent automotive dealership network situated in a mature European market, grappling with outdated and siloed business process management (BPM) systems.

Read Full Case Study

Retail Workflow Optimization for Boutique Luxury Brand

Scenario: A luxury boutique specializing in high-end accessories has been facing challenges in maintaining operational efficiency due to outdated Business Process Management systems.

Read Full Case Study

Improvement of Business Process Efficiency for a Scaling Technology Enterprise

Scenario: A rapidly expanding technology firm is grappling with mounting complications in its Business Process Management.

Read Full Case Study

Operational Efficiency Enhancement for Semiconductor Manufacturer

Scenario: The organization in focus operates within the semiconductor industry, which is characterized by high complexity and rapid technological advancements.

Read Full Case Study

Operational Efficiency Advancement for Luxury Retailer in Competitive Market

Scenario: The organization in question operates within the luxury retail sector, grappling with outdated Business Process Management systems that fail to support its global operations effectively.

Read Full Case Study

Business Process Reengineering for Maritime Organization in Global Trade

Scenario: A maritime shipping company operating in the global trade sector is struggling to keep pace with the rapid changes in international regulations and customer demands.

Read Full Case Study

Explore all Flevy Management Case Studies




Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.

Receive our FREE presentation on Operational Excellence

This 50-slide presentation provides a high-level introduction to the 4 Building Blocks of Operational Excellence. Achieving OpEx requires the implementation of a Business Execution System that integrates these 4 building blocks.