Evolution of Process Management Methodologies PPT

This PPT slide, part of the 348-slide Strategic System Design Toolkit PowerPoint presentation, outlines the evolution of process management over several decades, illustrating key methodologies and their focus areas. It is structured along a timeline from the 1980s to the 2000s, indicating a progression in how organizations approach process management.

On the vertical axis, the slide categorizes different orientations: from internal organizational focus to outward relations. This suggests a shift in priorities over time, moving from optimizing internal processes to enhancing customer relationships. The horizontal axis represents time, marking significant developments in process management.

Key methodologies are highlighted, including Total Quality Management (TQM), Business Process Re-engineering (BPR), and Customer Relationship Management (CRM). TQM is positioned in the 1980s, emphasizing quality and efficiency within organizations. As we move into the 1990s, BPR emerges, reflecting a more radical approach to redesigning business processes for dramatic improvements. By the 2000s, CRM takes center stage, indicating a growing emphasis on customer engagement and relationship-building as critical components of process management.

This timeline not only shows the historical context, but also implies a strategic evolution in how businesses view their operations. Organizations are encouraged to consider how these methodologies can be integrated into their current practices to enhance overall performance. The slide serves as a foundational overview for executives looking to understand the trajectory of process management and its implications for future strategies.

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Process Mapping Process Analysis Quality Management Business Process Re-engineering Total Quality Management Customer Relationship Management TQM