ISOIEC 200001-2018 IT Service Management for Cyber Playbook – Excel XLSX

BENEFITS OF THIS DOWNLOADABLE EXCEL DOCUMENT

1. 64 professional files with 349+ spreadsheet tabs and 2,730+ data rows
2. 210 scored assessment questions across 7 domain areas
3. 9 operational runbooks and checklists ready for immediate use

ISO 20K EXCEL DESCRIPTION

ISOIEC 200001-2018 IT Service Management for Cyber Playbook is an Excel template (XLSX) with a supplemental Zip archive file document available for immediate download upon purchase.

64 professional files (6 PDFs + 58 Excel workbooks) | 349+ spreadsheet tabs | 2,730+ rows of structured content | 11 organised folders

IT service management continues to evolve as digital services accelerate. ITIL 4 and ISO/IEC 20000 raise the bar on value streams, flow, and practical governance, and many organisations still operate a tired, ticket-heavy variant of older ITIL. This playbook provides a structured way to modernise ITSM without a multi-year transformation programme.

WHAT YOU GET: A THREE-PHASE JOURNEY

Phase 1: Diagnose. Seven domain assessments (30 questions each, 210 total) score your maturity across Service Management System, Service Design and Transition, Service Delivery Processes, and related areas. You can complete the Quick Scan diagnostic in under an hour and know exactly where the biggest gaps and opportunities sit.

Phase 2: Set Goals. Five PM template workbooks with roadmaps, RACI matrices, milestone trackers, risk registers, and stakeholder communication plans. These lock in scope, timeline, and accountability before a single line of implementation work starts, which is consistently where programmes succeed or stall.

Phase 3: Implement. Nine operational runbooks and checklists covering deployment, incident response, vendor and third-party handling, and governance reviews. Every runbook is built to be followed by a working team, not read and filed. Pro tips, example rows, and common-mistake callouts give you the benefit of hard-won practitioner experience from the first day.

7 DOMAIN ASSESSMENTS (210 QUESTIONS)
•  Service Management System
•  Service Design and Transition
•  Service Delivery Processes
•  Incident Response Integration
•  Proactive Problem Management
•  Secure Change and Release
•  Service Continuity and Availability

9 OPERATIONAL RUNBOOKS
•  Access Request to Review Lifecycle Checklist
•  Business Continuity Testing Playbook
•  Change Advisory Board CAB Workflow Guide
•  Incident Response Playbook Checklist
•  Problem Investigation and KEDB Update Workflow
•  Secure Service Onboarding Runbook
•  Security Patch Deployment Runbook
•  Service Desk to CSIRT Handoff Protocol
•  Third Party Supplier Onboarding to Offboarding Checklist

The full kit also includes a practitioner-grade library of PM forms spanning all five PMBOK process groups, KPI dashboards, risk and compliance registers, and reference cards. Every template comes pre-populated with domain-specific example data so your team can start editing, not staring at blank rows. You get a consistent operating system across diagnostic, planning, delivery, and sustainment, which is how mature programmes compound improvement year over year.

WHO THIS IS FOR: IT service management leaders, process owners, service delivery managers, and ITIL consultants.

Aligned with leading industry standards and PMBOK project management practice.

Instant download. Start your first assessment within the hour.

Source: Best Practices in ISO 20K Excel: ISOIEC 200001-2018 IT Service Management for Cyber Playbook Excel (XLSX) Spreadsheet, Gerard Blokdijk