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DOCUMENT DESCRIPTION
This article summarizes some interesting findings on service innovation deriving from a major Danish service innovation project.
Based on case evidence, the article presents a service innovation model consisting of three layers:
1) a systematic innovation process;
2) a set of methodologies appropriate for service innovation; and
3) a decision-making process to ensure stakeholder participation and management decision-making.
Finally, managerial implications are presented as a series of recommendations to managers.
ABOUT THE AUTHORS:
Tomas Vedsmand, PH.D., Partner, Gemba Innovation has more than 15 years' experience in innovation management, strategy and business analysis. Tomas has worked in consultancy, facilitation and project management in numerous development and innovation projects on food, manufacturing and services for start-ups, in corporate and public organizations. Currently, Tomas's work is focused on user innovation, service innovation and creation of efficient innovation management.
Søren Kielgast, Partner, Gemba Innovation has more than 20 years' experience in innovation, business development and management from a number of international technology companies and from hands-on efforts related to the establishment of Teknologisk Innovation, a government funded seed-incubator, which has nurtured more than 100 startups in six years. Søren has experience in developing IT based innovation management systems and is a certified instructor in the team learning and meeting system Zing. Søren has implemented Zing in a number of companies and organizations in Scandinavia and Germany.
Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: How to Do User Innovation in Services PDF document
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How to Do User Innovation in Services
Sold by Innovation Management (this author has 17 documents)
This business document is categorized under the function(s):
It applies to All Industries
File Type: PDF (pdf)
File Size: 1.4 MB Number of Pages: 13
Related Topic(s):
Innovation Management
Service Transformation
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Initial upload date (first version): Jan 29, 2015
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