Want FREE Templates on Strategy & Transformation? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.

  Please register (it's free!) or login to view the remaining preview.
If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)


DOCUMENT DESCRIPTION

This article summarizes some interesting findings on service innovation deriving from a major Danish service innovation project.

Based on case evidence, the article presents a service innovation model consisting of three layers:
1) a systematic innovation process;
2) a set of methodologies appropriate for service innovation; and
3) a decision-making process to ensure stakeholder participation and management decision-making.

Finally, managerial implications are presented as a series of recommendations to managers.

ABOUT THE AUTHORS:

Tomas Vedsmand, PH.D., Partner, Gemba Innovation has more than 15 years' experience in innovation management, strategy and business analysis. Tomas has worked in consultancy, facilitation and project management in numerous development and innovation projects on food, manufacturing and services for start-ups, in corporate and public organizations. Currently, Tomas's work is focused on user innovation, service innovation and creation of efficient innovation management.

S

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: How to Do User Innovation in Services PDF document

 

How to Do User Innovation in Services

Sold by Innovation Management (this author has 17 documents)

$20.00

ALL FEES INCLUDED
Add to Cart
  

This business document is categorized under the function(s):

It applies to All Industries

File Type: PDF (pdf)

File Size: 1.4 MB

Number of Pages: 13

Related Topic(s): Innovation Management Service Transformation

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): Jan 29, 2015

Ask the Author a Question

Must be logged in Click here to log in






CUSTOMER TESTIMONIALS




SELECT CUSTOMERS

Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.



Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.



RECOMMENDATIONS WE HAVE FOR YOU

225-slide PowerPoint deck and supporting PDF
$89.00
35-page PDF document
$100.00
20-slide PowerPoint deck
$49.00
Author: STRATICX
13-slide PowerPoint deck
$59.00
Author: STRATICX
100-slide PowerPoint deck
$69.00
28-page PDF document
$50.00
24-slide PowerPoint deck
$25.00

 
RELATED TOPICS

TOP 10 TOPICS

Become your organization's resident expert on...

Digital Transformation
 
Post-merger Integration (PMI)
 
Strategy Development
 
Organizational Design (OD)
 
Performance Management
 
Business Transformation
 
Customer-centric Design (CCD)
 
Organizational Culture (OC)
Interested in something else? Browse our 500+ Business Toolkits of best practices, each focused on a specific management topic.