Configuration Management Process (ISO/IEC 20000,ITIL) Bundle   Document Bundle
$45.00

THIS IS A DOCUMENT BUNDLE.

A bundle is a pre-defined set of documents. By purchasing the document bundle as a whole, you achieve significant savings from purchasing the documents individually. There is sometimes duplicate content among the bundled documents. See full details below.

Configuration Management Process (ISO/IEC 20000,ITIL) Bundle (Document Bundle)

Configuration Management Process (ISO/IEC 20000,ITIL) Bundle (Document Bundle)

$45.00

Add to Cart
  


Immediate download
Editable with PDF editor
Free lifetime updates

DESCRIPTION

This product (Configuration Management Process [ISO/IEC 20000,ITIL] Bundle) is a Document Bundle, which you can download immediately upon purchase.

Product: Configuration Management Bundle – Policy + Process + Excel Toolbox [ISO/IEC 20000:2018, ITIL Compliance]
Format: 2× Word (DOCX) + 1× Excel (XLSX) · Immediate download upon purchase

What it is

A complete, audit-ready kit to stand up Configuration Management in line with ISO/IEC 20000-1:2018 Clause 8.2.6 and ITIL. You get a top-management Policy, a step-by-step Process with clause mapping, RACI, KPIs and evidence lists, plus an Excel Toolbox to operate the controls day-to-day—so you can move from "theory" to measured results fast.


What's inside the bundle

1) Configuration Management Policy (DOCX) – Defines purpose, scope, authoritative record (CMDB), change-control rules, baselining, verification & reconciliation, roles, KPIs, and records & retention. Built for leadership approval and audit scrutiny.

2) Configuration Management Process (DOCX) – A fully structured procedure with clause cross-reference, workflow, RACI, triggers/inputs/outputs, CSFs & KPIs, interfaces, risks & controls, metrics/reporting, training, tooling, records & audit evidence, and evidence mapping for auditors. Includes a rich template library (T01–T21).

3) Configuration Management Excel Toolbox (XLSX) – Ready-to-use registers for CI Register, Baselines, Changes, Relationship Mapping, Status Accounting, Audits/Reconciliations, Exceptions (Shadow CIs), CAR/CSI, Management Review & Governance—with filters, validations, and a KPI dashboard to track accuracy, timeliness, mapping completeness, and audit discrepancy rates.

Key features

✔ ISO/IEC 20000 Alignment (Clause 8.2.6) – Clause mapping and evidence pointers make conformance demonstrable, not debatable.

✔ ITIL-aligned controls – CI identification & control via Change, relationship mapping, baselining, status accounting, and scheduled verification/reconciliation.

✔ End-to-end workflow & RACI – Clear phases, activities, and one-owner accountability across roles.

✔ KPIs & targets you can audit – Examples include ≤2 business days update timeliness, ≥98% attribute accuracy, ≥95% service-to-CI mapping, ≤2% audit discrepancy—plus reporting cadence and escalation paths.

✔ Evidence-ready records – Defined artefacts (T01–T21) for snapshots, audits, exceptions, CAR/CSI, and governance minutes—backed by retention rules.

✔ Fully editable & operational – Word docs to tailor in minutes and an Excel toolbox to start tracking controls the same day.

Benefits

Raise CMDB accuracy & trust. Governed updates, mandatory attributes, and relationship checks drive better impact analysis and service stability.

Be audit-ready, faster. Clause cross-reference, KPI packs, and evidence mapping streamline ISO/IEC 20000 assessments and internal reviews.

Save time & cost. Prebuilt templates, validations, and dashboards eliminate months of build time and reduce rework.

Who it's for

Configuration Managers/Owners, CMDB & Discovery leads, ITSM managers, Architects, Change Managers, Compliance/Audit teams, and organizations preparing for ISO/IEC 20000 certification or strengthening ITIL-aligned configuration governance.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form.



THERE ARE 3 PRODUCTS IN THIS BUNDLE:


This product (Configuration Management Policy [ISO/IEC 20000:2018, ITIL Compliance]) is a Word document, available for immediate download upon purchase. Looking for a... [read more]

Add to Cart View Details

Individual Price: $20.00

This product (Configuration Management Process [ISO/IEC 20000:2018, ITIL Compliance]) is a Word document with a supplemental ZIP archive, available for immediate... [read more]

Add to Cart View Details

Individual Price: $30.00

This product (Configuration Management Toolkit [ISO/IEC 20000:2018, ITIL Compliance]) is an Excel template (XLSX), available for immediate download upon... [read more]

Add to Cart View Details

Individual Price: $20.00
$45.00

Add to Cart
  

ABOUT THE AUTHOR

Additional documents from author: 45

Ask the Author a Question

You must be logged in to contact the author.

Click here to log in Click here register

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials

 
"FlevyPro provides business frameworks from many of the global giants in management consulting that allow you to provide best in class solutions for your clients."

– David Harris, Managing Director at Futures Strategy
 
"As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."

– Michael Evans, Managing Director at Newport LLC
 
"As a small business owner, the resource material available from FlevyPro has proven to be invaluable. The ability to search for material on demand based our project events and client requirements was great for me and proved very beneficial to my clients. Importantly, being able to easily edit and tailor "

– Michael Duff, Managing Director at Change Strategy (UK)
 
"I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact "

– Roberto Pelliccia, Senior Executive in International Hospitality
 
"One of the great discoveries that I have made for my business is the Flevy library of training materials.

As a Lean Transformation Expert, I am always making presentations to clients on a variety of topics: Training, Transformation, Total Productive Maintenance, Culture, Coaching, Tools, Leadership Behavior, etc. Flevy "

– Ed Kemmerling, Senior Lean Transformation Expert at PMG
 
"Last Sunday morning, I was diligently working on an important presentation for a client and found myself in need of additional content and suitable templates for various types of graphics. Flevy.com proved to be a treasure trove for both content and design at a reasonable price, considering the time I "

– M. E., Chief Commercial Officer, International Logistics Service Provider
 
"I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

– Moritz Bernhoerster, Global Sourcing Director at Fortune 500
 
"FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The "

– Roderick Cameron, Founding Partner at SGFE Ltd


Your Recently Viewed Documents
Document Bundle
$45.00 Bundle of 3 Documents
     


Customers Also Like These Documents

Related Management Topics


ITIL ISO 20000 Change Management

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.