Configuration Management Process (ISO/IEC 20000,ITIL) Bundle – Document Bundle

DESCRIPTION

Configuration Management Process (ISO/IEC 20000,ITIL) Bundle is a Document Bundle available for immediate download upon purchase.

Product: Configuration Management Bundle – Policy + Process + Excel Toolbox [ISO/IEC 20000:2018, ITIL Compliance]
Format: 2× Word (DOCX) + 1× Excel (XLSX) · Immediate download upon purchase

What it is

A complete, audit-ready kit to stand up Configuration Management in line with ISO/IEC 20000-1:2018 Clause 8.2.6 and ITIL. You get a top-management Policy, a step-by-step Process with clause mapping, RACI, KPIs and evidence lists, plus an Excel Toolbox to operate the controls day-to-day—so you can move from "theory" to measured results fast.


What's inside the bundle

1) Configuration Management Policy (DOCX) – Defines purpose, scope, authoritative record (CMDB), change-control rules, baselining, verification & reconciliation, roles, KPIs, and records & retention. Built for leadership approval and audit scrutiny.

2) Configuration Management Process (DOCX) – A fully structured procedure with clause cross-reference, workflow, RACI, triggers/inputs/outputs, CSFs & KPIs, interfaces, risks & controls, metrics/reporting, training, tooling, records & audit evidence, and evidence mapping for auditors. Includes a rich template library (T01–T21).

3) Configuration Management Excel Toolbox (XLSX) – Ready-to-use registers for CI Register, Baselines, Changes, Relationship Mapping, Status Accounting, Audits/Reconciliations, Exceptions (Shadow CIs), CAR/CSI, Management Review & Governance—with filters, validations, and a KPI dashboard to track accuracy, timeliness, mapping completeness, and audit discrepancy rates.

Key features

✔ ISO/IEC 20000 Alignment (Clause 8.2.6) – Clause mapping and evidence pointers make conformance demonstrable, not debatable.

✔ ITIL-aligned controls – CI identification & control via Change, relationship mapping, baselining, status accounting, and scheduled verification/reconciliation.

✔ End-to-end workflow & RACI – Clear phases, activities, and one-owner accountability across roles.

✔ KPIs & targets you can audit – Examples include ≤2 business days update timeliness, ≥98% attribute accuracy, ≥95% service-to-CI mapping, ≤2% audit discrepancy—plus reporting cadence and escalation paths.

✔ Evidence-ready records – Defined artefacts (T01–T21) for snapshots, audits, exceptions, CAR/CSI, and governance minutes—backed by retention rules.

✔ Fully editable & operational – Word docs to tailor in minutes and an Excel toolbox to start tracking controls the same day.

Benefits

Raise CMDB accuracy & trust. Governed updates, mandatory attributes, and relationship checks drive better impact analysis and service stability.

Be audit-ready, faster. Clause cross-reference, KPI packs, and evidence mapping streamline ISO/IEC 20000 assessments and internal reviews.

Save time & cost. Prebuilt templates, validations, and dashboards eliminate months of build time and reduce rework.

Who it's for

Configuration Managers/Owners, CMDB & Discovery leads, ITSM managers, Architects, Change Managers, Compliance/Audit teams, and organizations preparing for ISO/IEC 20000 certification or strengthening ITIL-aligned configuration governance.

Source: Configuration Management Process (ISO/IEC 20000,ITIL) Bundle () Document, ITSM Consulting