Voice of Customer (VOC) Translation Matrix (Excel XLSX)

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HIGHLIGHTS

Author: Flevy

Immediate, digital download

File Type: Excel workbook (XLSX)

Part of FlevyPro Library

DOCUMENT DESCRIPTION

This product (Voice of Customer [VOC] Translation Matrix) is an Excel workbook (XLSX), which you can download immediately upon purchase.

This is a Voice of Customer (VOC) Translation Matrix built in MS Excel. It can be used to capture the following elements related to converting customer comment into a customer need:

• Customer Situation
• VOC – Customer Comment
• Further Understanding
• Requirement – Customer Need

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Source: Best Practices in Lean Template, VOC, Voice of Customer Excel: Voice of Customer (VOC) Translation Matrix Excel (XLSX) Spreadsheet, Flevy

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DETAILS

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This business document is categorized under: Lean Six Sigma

File Type: Excel (xlsx)

Tag(s): Lean Template VOC Voice of Customer

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Upload date (first version): Feb 27, 2017

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