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Voice of Customer (VOC) Translation Matrix (Excel XLSX)

File Type: Excel workbook (XLSX)

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DESCRIPTION

This product (Voice of Customer [VOC] Translation Matrix) is an Excel workbook (XLSX), which you can download immediately upon purchase.

This is a Voice of Customer (VOC) Translation Matrix built in MS Excel. It can be used to capture the following elements related to converting customer comment into a customer need:

• Customer Situation
• VOC – Customer Comment
• Further Understanding
• Requirement – Customer Need

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Source: Best Practices in Lean Template, VOC, Voice of Customer Excel: Voice of Customer (VOC) Translation Matrix Excel (XLSX) Spreadsheet, Flevy

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OVERVIEW

File Type: Excel

(XLSX)

Included in FlevyPro subscription

Current version published: Feb 27, 2017

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