Voice of the Customer (VOC) Translation Matrix (Excel XLS)

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HIGHLIGHTS

Author: Flevy

Immediate, digital download

File Type: Excel workbook (XLS)

Part of FlevyPro Library

DOCUMENT DESCRIPTION

This product (Voice of the Customer [VOC] Translation Matrix ) is an Excel workbook (XLS), which you can download immediately upon purchase.

The VOC (Voice Of the Customer) Translation Matrix is a tool that helps teams take customer comments, determine the underlying issues represented by those comments and use this information to develop measurable customer requirements. The goal of this tool is to translate often vague comments into something concrete so that the team can focus their efforts to meet these requirements.

This template was created by Lean6Sigma4All. Lean6Sigma4All is a matchmaking platform that aims to connect anyone interested in Lean Six Sigma with any LSS expert, consultant, or agency.

Got a question about the product? Email us at [email protected]. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Lean Template, Voice of the Customer, VOC Excel: Voice of the Customer (VOC) Translation Matrix Excel (XLS) Spreadsheet, Flevy

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This business document is categorized under: Lean Six Sigma Basic LSS Templates (from Lean6Sigma4All)

File Type: Excel (xls)

Tag(s): Lean Template Voice of the Customer VOC

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Upload date (first version): Feb 3, 2016

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