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The VOC (Voice Of the Customer) Translation Matrix is a tool that helps teams take customer comments, determine the underlying issues represented by those comments and use this information to develop measurable customer requirements. The goal of this tool is to translate often vague comments into something concrete so that the team can focus their efforts to meet these requirements. Got a question about the product? Email us at [email protected]. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Voice of the Customer (VOC) Translation Matrix Excel document
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Voice of the Customer (VOC) Translation MatrixSold by Flevy (view author profile) Sorry, this document is currently only available to FlevyPro subscribers. You can join FlevyPro for only $29/month. This business document is categorized under: Tag(s): Lean Template Voice of the Customer VOC Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document. Upload date (first version): Feb 3, 2016 ![]() ![]() |
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