Name: Shane Goldberg on Customer Experience and Customer Journey MP3
Brand: Flevy
SKU: 2944
Price: 29.0 USD
Availability: InStock
Author: Flevy

CUSTOMER EXPERIENCE MP3 DESCRIPTION

Customer Journey MP3: Learn Customer Experience, Journey Mapping & Decision Journey strategies from Shane Goldberg. Download the mp3 interview for CX insights. Shane Goldberg on Customer Experience and Customer Journey is a MP3 document (MP3) available for immediate download upon purchase.

Shane Goldberg helps companies of all sizes to "wow" their customers by unlocking new areas of growth through defining, measuring and improving customer experience across all parts of their Customers' Journeys, with a focus on Customer Insights, Strategy, Process Improvement, and Cultural Change. As Founder and Principal at CustCore Consulting, a boutique consultancy firm, he has a strong Customer Experience, Strategy, and Business Improvement background from the multiple projects we have undertaken with leading Australian firms, as well as from 12+ years working with Telstra across the Customer Experience, Business Improvement, and Product Management spaces.

Shane is also an author on Flevy, where he offers frameworks and tools on Customer Experience Strategy (found here).

Got a question about this document? Email us at flevypro@flevy.com.

Source: Best Practices in Customer Experience, Customer Journey MP3: Shane Goldberg on Customer Experience and Customer Journey MP3 (MP3) Document, Flevy

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Shane Goldberg on Customer Experience and Customer Journey – MP3 MP3

CUSTOMER EXPERIENCE MP3 DESCRIPTION

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