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DOCUMENT DESCRIPTION

Shane Goldberg helps companies of all sizes to "wow" their customers by unlocking new areas of growth through defining, measuring and improving customer experience across all parts of their Customers' Journeys, with a focus on Customer Insights, Strategy, Process Improvement, and Cultural Change. As Founder and Principal at CustCore Consulting, a boutique consultancy firm, he has a strong Customer Experience, Strategy, and Business Improvement background from the multiple projects we have undertaken with leading Australian firms, as well as from 12+ years working with Telstra across the Customer Experience, Business Improvement, and Product Management spaces.

Shane is also an author on Flevy, where he offers frameworks and tools on Customer Experience Strategy (found here).

Got a question about the product? Email us at [email protected]. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Shane Goldberg on Customer Experience and Customer Journey MP3 document

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Shane Goldberg on Customer Experience and Customer Journey

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File Type: MP3 (mp3)

Tag(s): Customer Experience, Customer Journey

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Upload date (first version): Sep 14, 2017

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