This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
This product (COVID-19: 10 Trends in Consumer Behavior) is a 22-slide PPT PowerPoint presentation slide deck (PPTX), which you can download immediately upon purchase.
COVID-19 has taken the world by a storm. Financial markets, manufacturing, services, and tourism have been hit hard. In fact, it has also changed the way we work, communicate, interact, and shop more than any other disruption in the decade.
As a result, there have been key changes in Consumer Behavior. There is the growing reluctance to visit crowded places, the increasing shift of work from office to home, and the higher propensity for digital adoption. The changes are inevitable. For businesses to stay relevant, businesses have to adjust to the new norms.
This presentation provides organizations a good understanding of the 10 trends in Consumer Behavior resulting from the impact of COVID-19 on people, society, and businesses in the global economy.
1. Mental Health
2. Hygienic Concerns
3. Travel
4. Remote Work
5. Personal Conflicts
6. Unemployment
7. Last Mile Optimization
8. Social Gatherings
9. Work-Life Cohesion
10. Certified Immune Status
With the 10 trends in Consumer Behavior, we will realize that traditional business models are now incompatible with the challenges the world is facing now.
This deck also includes slide templates for you to use in your own business presentations.
The post-COVID-19 era will usher in a Low Touch Economy, characterized by reduced close-contact interactions, tighter travel, and heightened hygiene measures. Businesses must adapt to these new consumer expectations by embracing remote work, optimizing last-mile delivery, and ensuring stringent health protocols. The PPT outlines how these shifts will redefine operational strategies and consumer engagement.
Entrepreneurs and business leaders must pivot quickly to stay competitive. This presentation provides actionable insights and practical templates to help you navigate these unprecedented changes. Understanding these trends is crucial for developing resilient and flexible business models that can thrive in the new normal.
This PPT slide titled "Last Mile Optimization" outlines a critical trend in consumer behavior, specifically focusing on the logistics of last-mile delivery. It emphasizes the shift in retail and distribution strategies toward prioritizing delivery and remote options. This change is driven by evolving consumer expectations and the necessity for businesses to adapt to a more digital-first environment.
The "Impact" section highlights 2 main points: the transition of retail businesses to delivery-centric models and the anticipation of evolving details in logistics operations. This suggests that companies need to stay agile and responsive to changing market dynamics.
In the "What to Expect" section, several key developments are identified. Businesses can anticipate the emergence of specialized delivery solutions and enhanced supply chain optimization. The mention of VR shopping and potential drone deliveries indicates a forward-thinking approach to logistics, suggesting that companies should explore innovative technologies to improve efficiency. Additionally, the focus on contactless delivery and pickup options reflects a growing consumer preference for safety and convenience.
The "Response Mechanism" section provides actionable strategies for organizations. Implementing new safety protocols, such as providing drivers with gloves and masks, is essential. Offering customers the option to avoid signing for deliveries can enhance the user experience. The recommendation to consider smaller, more fuel-efficient delivery vehicles aligns with sustainability trends and operational efficiency.
Overall, the slide serves as a roadmap for businesses looking to optimize their last-mile logistics in response to changing consumer behaviors. Organizations that embrace these insights will likely find themselves better positioned to meet customer demands in a rapidly evolving market.
This PPT slide presents an overview of hygienic concerns as a significant trend in consumer behavior, particularly in the context of limiting COVID-19 exposure in workplace settings. It highlights 2 main impacts: heightened caution when interacting with people and products, and an increased demand for verified hygiene and health status. This reflects a shift in consumer expectations, where trust in hygiene practices has been compromised.
The "What to Expect" section outlines key changes anticipated in consumer behavior. Notably, packaging redesigns are expected to emphasize cleanliness, while sharing personal health information, such as temperature readings, becomes more commonplace. Retail and hospital formats may evolve to include service add-ons that enhance perceptions of cleanliness. There’s also a noted preference for scientifically validated products over natural alternatives, indicating a shift towards evidence-based consumer choices. Additionally, the rise of contact-free delivery options signals a broader trend towards minimizing physical interactions.
The "Response Mechanism" section provides actionable strategies for organizations to mitigate transmission risks. Encouraging sick employees to stay home is crucial, alongside strict adherence to established healthcare protocols. Educating employees on preventive measures against COVID-19 is emphasized, as is the need for a designated workplace coordinator to manage COVID-19-related issues.
Overall, this slide serves as a critical resource for organizations aiming to adapt to evolving consumer expectations and maintain a safe work environment. The insights provided can guide strategic decisions and operational adjustments necessary for navigating the post-COVID landscape.
This PPT slide outlines the trend of Personal Conflicts as a significant shift in consumer behavior resulting from the coronavirus pandemic. It highlights rising tensions and conflicts across various levels, indicating a broader societal impact. The "Impact" section notes that organizations and individuals are now operating in a survival mode, which has led to breaches of contracts and regulations. This suggests an environment where traditional norms are being challenged, and legal frameworks may be under strain.
The "What to Expect" segment provides key indicators of this trend. A notable increase in claims related to "Force Majeure" is expected, reflecting how parties are invoking this clause to escape contractual obligations due to unforeseen circumstances. The slide also mentions a rise in legal disputes, which could indicate that individuals and organizations are more likely to seek legal recourse as conflicts escalate. The shift to digital operations is another critical point, suggesting that businesses are adapting to remote work, which may also contribute to misunderstandings and disputes. Furthermore, the automation of legal processes is highlighted, indicating a move towards efficiency in managing these conflicts.
The "Response Mechanism" section offers practical advice for individuals facing personal conflicts. It emphasizes the importance of seeking online counseling for family issues, managing controllable aspects of life, and maintaining communication with loved ones. Observing health protocols and engaging in de-stressing activities are also recommended, reflecting a holistic approach to managing stress during these challenging times. Overall, the slide provides a comprehensive overview of the implications of personal conflicts in a post-COVID-19 world, offering both insight and actionable strategies for individuals and organizations alike.
This PPT slide presents an overview of mental health as a critical trend, emphasizing the growing prevalence of anxiety, loneliness, and depression. It begins with a description that highlights the development of these states, indicating a significant societal concern.
The "Impact" section outlines several consequences of mental health issues, including feelings of isolation, decreased productivity, and increased healthcare costs. It also notes higher mortality rates and relationship challenges, which paint a stark picture of the broader implications for individuals and organizations alike.
In the "What to Expect" column, the slide identifies key trends that are likely to emerge. There is a noted surge in demand for remote therapy and coaching, reflecting a shift in how mental health services are accessed. The desire for animal companions and online social games suggests that people are seeking alternative forms of support and connection.
The "Response Mechanism" section provides actionable strategies for organizations. It advocates for risk-stratified crisis counseling and emphasizes the importance of sharing information about mental health resources. Offering comprehensive benefits focused on mental health is crucial, as is engaging employees in decision-making processes related to their wellbeing. The involvement of community stakeholders in mental health planning is also highlighted, indicating a collaborative approach to addressing these challenges.
The slide concludes by acknowledging the pandemic's role in revealing both existing and new barriers to accessing mental health services, underscoring the urgency of addressing these issues in today's environment. This information serves as a valuable guide for organizations looking to enhance their mental health initiatives and support their workforce effectively.
This PPT slide presents an overview of ten significant trends in consumer behavior that have emerged as a result of the COVID-19 pandemic. It emphasizes that these shifts are not just temporary, but are likely to have lasting impacts on how consumers interact with products and services. Each trend is encapsulated in a distinct icon and brief description, making it visually accessible.
The first trend, "Mental Health," highlights a growing awareness of issues such as anxiety and depression, suggesting that businesses may need to adapt their offerings to address these concerns. "Hygienic Concerns" points to a heightened focus on cleanliness and trust in the hygiene of products and services, which could influence purchasing decisions.
"Travel" indicates that even as restrictions ease, consumer behavior around travel will remain cautious, with a preference for local or domestic options. The "Remote Work" trend reflects a shift in work environments, suggesting that companies must optimize for home setups.
"Personal Conflicts" suggests rising tensions in various relationships, which could affect consumer spending and brand loyalty. "Unemployment" addresses the economic impact of the pandemic, indicating that businesses should be sensitive to changing consumer financial situations.
"Last Mile Optimization" emphasizes the importance of efficient supply chains, while "Social Gatherings" points to a shift in how people interact, particularly with older generations. "Work-Life Cohesion" suggests a blending of professional and personal lives, which may require new policies from employers. Lastly, "Certified Immune Status" introduces the concept of consumers valuing proof of health, which could drive new market opportunities.
Understanding these trends is crucial for businesses looking to adapt and thrive in a post-COVID environment.
This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
For $10.00 more, you can download this document plus 2 more FlevyPro documents. That's just $13 each.
ABOUT FLEVYPRO
This document is part of the FlevyPro Library, a curated knowledge base of documents for our FlevyPro subscribers.
FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits.
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.
Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
Read Customer Testimonials
"I like your product. I'm frequently designing PowerPoint presentations for my company and your product has given me so many great ideas on the use of charts, layouts, tools, and frameworks. I really think the templates are a valuable asset to the job."
– Roberto Fuentes Martinez, Senior Executive Director at Technology Transformation Advisory
"I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact
that it is not at all just a repository of documents/resources but, in the way that David and his team manage the firm, it is like dealing with consultants always ready to assist, advise and direct you to what you really need, and they always get it right.
I am an international hospitality accomplished senior executive who has worked and lived during the past 35 years in 23 countries in 5 continents and I can humbly say that I know what customer service is, trust me.
Aside from the great and professional service that Flevy's team provide, their wide variety of material is of utmost great quality, professionally put together and most current.
Well done Flevy, keep up the great work and I look forward to continue working with you in the future and to recommend you to a variety of colleagues around the world.
"
– Roberto Pelliccia, Senior Executive in International Hospitality
"Flevy is our 'go to' resource for management material, at an affordable cost. The Flevy library is comprehensive and the content deep, and typically provides a great foundation for us to further develop and tailor our own service offer."
– Chris McCann, Founder at Resilient.World
"I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."
– Moritz Bernhoerster, Global Sourcing Director at Fortune 500
"As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."
– Michael Evans, Managing Director at Newport LLC
"I am extremely grateful for the proactiveness and eagerness to help and I would gladly recommend the Flevy team if you are looking for data and toolkits to help you work through business solutions."
– Trevor Booth, Partner, Fast Forward Consulting
"I have found Flevy to be an amazing resource and library of useful presentations for lean sigma, change management and so many other topics. This has reduced the time I need to spend on preparing for my performance consultation. The library is easily accessible and updates are regularly provided. A wealth of great information."
– Cynthia Howard RN, PhD, Executive Coach at Ei Leadership
"As a niche strategic consulting firm, Flevy and FlevyPro frameworks and documents are an on-going reference to help us structure our findings and recommendations to our clients as well as improve their clarity, strength, and visual power. For us, it is an invaluable resource to increase our impact and value."
– David Coloma, Consulting Area Manager at Cynertia Consulting
Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S, Balanced Scorecard, Disruptive Innovation, BCG Curve, and many more.
Click main image to view in full screen.
