Robust Production Management (RPM) Module 11: Large Insurance Dept. Case Study (PDF)

After earning his MBA degree from the Indiana University Kelley School of Business in 1992, Lance Latham embarked on a successful career in operations management and process improvement - including roles as a hands-on operations manager, consultant and project manager in the manufacturing, warehouse / logistics, financial services and IT sectors. Regardless of company size or business arena, ... [read more] Lance consistently demonstrated that the same management methods that raise output quality, increase productivity and efficiency, and drive down operational costs in one environment are equally effective when applied in another. This unique set of concepts, techniques and tools - acquired through first-hand application and refinement over many years, and in various environments - led to the Metrilogics "Robust Production Management (RPM)" performance improvement and cost reduction framework.

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