ISO 41001:2018 is the world's first Facility Management (FM) international standard.

ISO 41001 provides the basis for a common interpretation and understanding of FM and the ways in which it can benefit organizations of all kinds. The standard enables an organization to demonstrate that it has a robust process through which to design, manage and improve its integrated FM system.

This presentation can be used to brief your employees, new hires and potential auditees so as to create awareness of the ISO 41001:2018 standard. Alternatively, the presentation may be used to supplement your materials for the training of FM professionals and internal auditors.

It covers the what and why of ISO 41001, the FM system clause structure, and also offers practical tips on how to handle an audit session. When you are done teaching this material to your employees, they will be much more informed and comfortable with ISO 41001.

LEARNING OBJECTIVES

1. Provide background knowledge on ISO 41001
2. Gain an overview of ISO 41001 structure
3. Understand the ISO 41001 certification process
4. Gather useful tips on handling the audit session

CONTENTS

1. OVERVIEW OF ISO 41001
About ISO
What are Standards?
What Standards are Not
Introduction to Facility Management
International Standards that Incorporate Facility Management
What is ISO 41001?
Who Can Use the ISO 41001 Standard?
Objectives of the ISO 41001 FM System
How Does ISO 41001 Work?
Benefits of ISO 41001 Implementation
Advantages of Certification

2. ISO 41001 STRUCTURE
Annex SL - Implications
Overview of Annex SL
The ISO 41001 Structure is Aligned to the Common Structure for MSS
The Plan-Do-Check-Act (PDCA) Process Model
ISO 41001 Approach is Based on the PDCA Cycle
Process Approach Methodology in Facility Management
PDCA and ISO 41001 Clause Structure
ISO 41001 Clause Structure (4-10)
Context of the Organization
Leadership
Planning
Support
Operation
Performance Evaluation
Improvement

3. ISO 41001 CERTIFICATION
Becoming ISO 41001 Registered
The ISO 41001 Certification Process
Audit Findings

4. HANDLING AN AUDIT SESSION
Rights of Auditee
Rights of Auditor
How to Handle the Audit Session
Auditee's Conduct
Do's
Don'ts

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