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BENEFITS OF DOCUMENT

  1. Identify customers who are leaving your company
  2. Evaluate the root cause of attrition
  3. Design program(s) to retain customers in B2B space

DOCUMENT DESCRIPTION

This document helps companies identify the root cause of attrition and take steps to address it. It also helps you analyze your customer experience and how you can design programs to reduce attrition. This powerpoint gives you ideas on what data to collect and analyze. It provides a framework to help you identify the root cause of the problem and design programs to reduce attrition

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Source: Customer Attrition and Retention PowerPoint document

 

Customer Attrition and Retention

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This business document is categorized under the function(s):

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 220 KB

Number of Slides: 36 (includes cover, transition slides)

Related Topic(s): Customer Loyalty

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Initial upload date (first version): Feb 19, 2016
Most recent version published: Feb 20, 2016

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