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KPI Library
Navigate your organization to excellence with 15,468 KPIs at your fingertips.




Why use the KPI Library?

Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

This vast range of KPIs across various industries and functions offers the flexibility to tailor Performance Management and Measurement to the unique aspects of your organization, ensuring more precise monitoring and management.

Each KPI in the KPI Library includes 12 attributes:

  • KPI definition
  • Potential business insights [?]
  • Measurement approach/process [?]
  • Standard formula [?]
  • Trend analysis [?]
  • Diagnostic questions [?]
  • Actionable tips [?]
  • Visualization suggestions [?]
  • Risk warnings [?]
  • Tools & technologies [?]
  • Integration points [?]
  • Change impact [?]
It is designed to enhance Strategic Decision Making and Performance Management for executives and business leaders. Our KPI Library serves as a resource for identifying, understanding, and maintaining relevant competitive performance metrics.

Need KPIs for a function not listed? Email us at support@flevy.com.


We have 35 KPIs on Technology Infrastructure Management in our database. KPIs are vital for Technology Infrastructure Management as they provide quantifiable metrics that reflect the performance and health of IT systems. By monitoring these indicators, IT managers can assess the efficiency of their infrastructure, ensuring that it aligns with the strategic goals of an organization.

They enable the early identification of issues by highlighting areas that deviate from expected performance levels, allowing for proactive maintenance and minimizing downtime. Furthermore, KPIs support capacity planning by tracking usage trends, which is essential for scalable and sustainable growth of IT resources. Ultimately, these metrics inform decision-making processes, guiding investments and improvements that optimize the cost-effectiveness and reliability of technology infrastructure.

  Navigate your organization to excellence with 15,468 KPIs at your fingertips.
$99/year
KPI Definition Business Insights [?] Measurement Approach Standard Formula
Application Load Time

More Details

The time it takes for applications to start and be ready for use, affecting the end-user experience. Insights into the responsiveness of applications, user experience, and potential performance bottlenecks. Measures the time taken for an application to become fully operational after being launched. Average time taken from initiating the launch of an application to reaching full operational status
Asset Lifecycle Management Efficiency

More Details

The effectiveness of managing the lifecycle of IT assets, including procurement, maintenance, and disposal. Improves decision-making on asset maintenance, upgrades, and retirement to optimize asset investment. Tracks the performance, maintenance, and cost throughout the asset's lifecycle. (Total Asset Value - End of Life Salvage Value) / Total Number of Asset Lifecycle Years
Backup Success Rate

More Details

The percentage of backup operations that complete successfully without errors, important for data integrity and disaster recovery. Provides insights into the reliability of data backup systems and the potential risk of data loss. Calculates the percentage of backup operations that were completed successfully without errors. (Number of Successful Backups / Total Number of Backup Attempts) * 100
KPI Library
$99/year

Navigate your organization to excellence with 15,468 KPIs at your fingertips.


Subscribe to the KPI Library

CORE BENEFITS

  • 35 KPIs under Technology Infrastructure Management
  • 15,468 total KPIs (and growing)
  • 328 total KPI groups
  • 75 industry-specific KPI groups
  • 12 attributes per KPI
  • Full access (no viewing limits or restrictions)

FlevyPro and Stream subscribers also receive access to the KPI Library. You can login to Flevy here.

Bandwidth Cost Efficiency

More Details

The cost-effectiveness of network bandwidth usage, considering both financial and performance aspects. Helps in understanding the cost-effectiveness of network bandwidth usage and guides cost optimization strategies. Measures the cost of bandwidth relative to the data transferred. Total Cost of Bandwidth / Total Data Transferred
Capacity Headroom

More Details

The amount of available capacity above the current usage, which provides a buffer for growth and unexpected demand surges. Indicates the remaining available system capacity to handle additional workload without performance degradation. Compares the utilized capacity to the total available capacity. (Total Available Capacity - Utilized Capacity) / Total Available Capacity
Change Failure Rate

More Details

The percentage of changes to the IT infrastructure that result in failure, which can indicate the effectiveness of change management processes. Identifies the success of change management processes and highlights areas for improvement to reduce failures. Measures the percentage of changes that result in failure. (Number of Failed Changes / Total Number of Changes) * 100

In selecting the most appropriate Technology Infrastructure Management KPIs from our KPI Library for your organizational situation, keep in mind the following guiding principles:

  • Relevance: Choose KPIs that are closely linked to your Information Technology objectives and Technology Infrastructure Management-level goals. If a KPI doesn't give you insight into your business objectives, it might not be relevant.
  • Actionability: The best KPIs are those that provide data that you can act upon. If you can't change your strategy based on the KPI, it might not be practical.
  • Clarity: Ensure that each KPI is clear and understandable to all stakeholders. If people can't interpret the KPI easily, it won't be effective.
  • Timeliness: Select KPIs that provide timely data so that you can make decisions based on the most current information available.
  • Benchmarking: Choose KPIs that allow you to compare your Technology Infrastructure Management performance against industry standards or competitors.
  • Data Quality: The KPIs should be based on reliable and accurate data. If the data quality is poor, the KPIs will be misleading.
  • Balance: It's important to have a balanced set of KPIs that cover different aspects of the organization—e.g. financial, customer, process, learning, and growth perspectives.
  • Review Cycle: Select KPIs that can be reviewed and revised regularly. As your organization and the external environment change, so too should your KPIs.

It is also important to remember that the only constant is change—strategies evolve, markets experience disruptions, and organizational environments also change over time. Thus, in an ever-evolving business landscape, what was relevant yesterday may not be today, and this principle applies directly to KPIs. We should follow these guiding principles to ensure our KPIs are maintained properly:

  • Scheduled Reviews: Establish a regular schedule (e.g. quarterly or biannually) for reviewing your Technology Infrastructure Management KPIs. These reviews should be ingrained as a standard part of the business cycle, ensuring that KPIs are continually aligned with current business objectives and market conditions.
  • Inclusion of Cross-Functional Teams: Involve representatives from outside of Technology Infrastructure Management in the review process. This ensures that the KPIs are examined from multiple perspectives, encompassing the full scope of the business and its environment. Diverse input can highlight unforeseen impacts or opportunities that might be overlooked by a single department.
  • Analysis of Historical Data Trends: During reviews, analyze historical data trends to determine the accuracy and relevance of each KPI. This analysis can reveal whether KPIs are consistently providing valuable insights and driving the intended actions, or if they have become outdated or less impactful.
  • Consideration of External Changes: Factor in external changes such as market shifts, economic fluctuations, technological advancements, and competitive landscape changes. KPIs must be dynamic enough to reflect these external factors, which can significantly influence business operations and strategy.
  • Alignment with Strategic Shifts: As organizational strategies evolve, evaluate the impact on Information Technology and Technology Infrastructure Management. Consider whether the Technology Infrastructure Management KPIs need to be adjusted to remain aligned with new directions. This may involve adding new Technology Infrastructure Management KPIs, phasing out ones that are no longer relevant, or modifying existing ones to better reflect the current strategic focus.
  • Feedback Mechanisms: Implement a feedback mechanism where employees can report challenges and observations related to KPIs. Frontline insights are crucial as they can provide real-world feedback on the practicality and impact of KPIs.
  • Technology and Tools for Real-Time Analysis: Utilize advanced analytics tools and business intelligence software that can provide real-time data and predictive analytics. This technology aids in quicker identification of trends and potential areas for KPI adjustment.
  • Documentation and Communication: Ensure that any changes to the Technology Infrastructure Management KPIs are well-documented and communicated across the organization. This maintains clarity and ensures that all team members are working towards the same objectives with a clear understanding of what needs to be measured and why.

By systematically reviewing and adjusting our Technology Infrastructure Management KPIs, we can ensure that your organization's decision-making is always supported by the most relevant and actionable data, keeping the organization agile and aligned with its evolving strategic objectives.

KPI Library
$99/year

Navigate your organization to excellence with 15,468 KPIs at your fingertips.


Subscribe to the KPI Library

CORE BENEFITS

  • 35 KPIs under Technology Infrastructure Management
  • 15,468 total KPIs (and growing)
  • 328 total KPI groups
  • 75 industry-specific KPI groups
  • 12 attributes per KPI
  • Full access (no viewing limits or restrictions)

FlevyPro and Stream subscribers also receive access to the KPI Library. You can login to Flevy here.




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