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Kanban Board: User Experience (Excel XLSX)

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HIGHLIGHTS

Author: Gerard Blokdijk TOP AUTHOR [?]

Immediate, digital download

File Type: Excel workbook (XLSX)

DOCUMENT DESCRIPTION

This product (Kanban Board: User Experience) is an Excel workbook (XLSX), which you can download immediately upon purchase.

A Kanban Board is a Lean & Agile Project Management tool used to implement Kanban to manage work at a personal or organizational level.

Kanban Boards visually depict work at various stages of a process using cards to represent work items and columns to represent each stage of the process. Cards are moved from left to right to show progress and to help coordinate teams performing the work. A Kanban Board may be divided into horizontal "swimlanes" representing different kinds of work or different teams performing the work.

With this User Experience Kanban, work with your user experience and software development teams to design rich data visualizations and interactive solutions to communicate complex ideas to (internal) customers and organization leaders.

This Kanban offers the following benefits:

• Get the user experience team to appreciate the quantitative testing data, and the data team to understand the qualitative approaches to get data-driven alignment.
• Communicate your customer service values to people who may have never had a good service experience or models of positive ways to treat people.
• Know that your project has met user needs.
• Create the data or the environments today to test use cases.
• Take design and user experience into account during your development cycles.
• Take advantage of emerging technologies to enhance user experience and protect your customers from emerging security threats.
• Evaluate if something has a good user experience.
• Move from research to design to development without losing sight of the user experience.
• Create a user experience that will delight your users.
• Know if your design decisions will pay off.

This Kanban Board is downloadable as an Excel file. You will need to import the Excel into Airtable, Monday, Smartsheet, Power BI, or the Kanban visualization tool of your choice.

The above preview is only a partial snapshot of all the data included in the Kanban Excel import. The full document has 2,300+ records.

Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Experience, Kanban Board, Kanban Excel: Kanban Board: User Experience Excel (XLSX) Spreadsheet, Gerard Blokdijk

ABOUT THE AUTHOR: GERARD BLOKDIJK

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

Gerard Blokdijk has published 301 additional documents on Flevy.

Want to become an expert on Customer-centric Design (CCD)? Take a look at the Customer-centric Design (CCD) Stream, our most holistic collection of Customer-centric Design (CCD) frameworks. Full details here.

DETAILS

This business document is categorized under the function(s): Strategy, Marketing, & Sales

It applies to All Industries

File Type: Excel (xlsx)

File Size: 230 KB

Related Topic(s): Customer Experience Kanban Board Kanban

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): Oct 5, 2021
Most recent version published: Oct 6, 2021

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