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BENEFITS OF DOCUMENT

Train your problem solving teams by using this simplified 5-step problem solving process.
Equip your problem solving teams with the basic tools that can be applied to most problems and kaizen activities.
Provides a foundation for your teams to acquire more advanced problem solving methods and tools.

DOCUMENT DESCRIPTION

Although the DMAIC and 8D problem solving methodologies are highly rigorous and require quite a fair bit of tools for data and statistical analysis, these techniques are tailored more for engineers and other professional/technical staff.

However, for shopfloor supervisors, technicians and operators as well as office/administrative support staff, a lighter and simpler problem solving approach is more suitable. The Five Steps of Problem Solving process was developed specifically for this purpose.

Based on the Plan-Do-Check-Act approach, the Five Steps of Problem Solving consist of:

(1) Define the Problem
(2) Analyze Root Cause
(3) Develop Countermeasures
(4) Implement Solutions
(5) Evaluate & Follow Up.

The tools covered in this presentation are the more commonly used ones in problem solving, process improvement and kaizen activities. They include Brainstorming, Flowchart, Pareto Chart, Cause & Effect Diagram and last but not least the Five Whys.

LEARNING OBJECTIVES

1. Understand the principles and key concepts of problem solving
2. Learn how to apply the five simple steps of problem solving and the common tools
3. Understand the pitfalls to avoid and the critical success factors for successful problem solving

CONTENTS

1. Introduction to Problem Solving
- Methods to increase productivity
- Inefficient processes create waste
- Waste adds cost without delivering customers what they want
- The blind men and an elephant
- What is a problem?
- Kaizen versus problem solving
- What problem solving is not
- Impact of problem solving
- Benefits of problem solving

2. Five Steps of Problem Solving
- The PDCA approach to problem solving
- Five steps of problem solving
- Step 1: Define the problem
- Step 2: Analyze root cause
- Step 3: Develop countermeasures
- Step 4: Implement solutions
- Step 5: Evaluate and follow up

3. Common Problem Solving Tools
- Problem solving tools
- Brainstorming
- Flow chart
- Check sheet
- Run chart
- Pareto chart
- Cause and effect diagram
- Five whys

4. Pitfalls to Avoid

5. Critical Success Factors

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Five Steps of Problem Solving

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Initial upload date (first version): Jan 3, 2017
Most recent version published: Apr 5, 2019

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