Strategic Implementation of the 4 Actions Framework PPT

This PPT slide, part of the 29-slide 6 Paths Framework PowerPoint presentation, presents the 4 Actions Framework, a strategic tool designed to facilitate the creation of a new market space, often referred to as a Blue Ocean. The framework encourages organizations to rethink their approach by focusing on 4 key actions: Raise, Eliminate, Create, and Reduce. Each action targets specific factors that can redefine industry standards and enhance value delivery.

The "Raise" section prompts leaders to identify which elements of their offering should be elevated significantly above current industry benchmarks. This could involve improving product quality or enhancing customer service to meet evolving consumer expectations.

In the "Eliminate" quadrant, the focus shifts to identifying aspects of the business that have traditionally been prioritized, but may no longer add value. This could mean cutting features or services that do not align with customer needs or market trends.

The "Create" component challenges organizations to innovate by introducing factors that have not been previously offered in the industry. This could involve developing entirely new products or services that fulfill unmet customer demands.

Lastly, the "Reduce" section encourages companies to consider which elements can be minimized, potentially lowering costs while still maintaining value. This might involve streamlining operations or reducing unnecessary features that do not contribute to customer satisfaction.

The slide emphasizes that successfully implementing this framework requires a deep understanding of the unique challenges that the organization can address. By leveraging these insights, companies can strategically position themselves to capture new opportunities and drive growth.

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Industry Analysis Customer Service Customer Satisfaction