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Operational Definitions describe the terms used within measures such as "accurate" or "complete" and if it's a time-based measure, they include the stop and start points. These detailed description of each measurement are designed to ensure that each measurement is interpreted the same way by different people. They are key to insuring the integrity of any measurement system.
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Source: Best Practices in Lean Template Excel: Operational Definition Excel (XLS) Spreadsheet, Flevy
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