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Cross Training is training different employees to perform different tasks outside of their original role. For example, training Worker A to do Worker B's job, and training Worker B to do Worker A's job. Cross Training improves the flow of the process, enables the sharing of best practices and increases flexibility in managing the workforce.
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Source: Best Practices in Lean Template, Cross Training Matrix Excel: Cross Training Matrix Excel (XLS) Spreadsheet, Flevy
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