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  1. Provides a holistic framework for reengineering business processes.
  2. Provides the methods and tools for implementing reengineered processes for maximum productivity.
  3. Provides guidelines for change management.


Business Process Reengineering (BPR) is the fundamental rethinking and radical redesign of business processes enabled by information technology to achieve dramatic improvements in business performance. BPR may be the answer to organizations who are expecting results over and beyond what continuous improvement techniques can offer. Companies that have successfully reengineered are Ford, Bell Atlantic, Mutual Benefit Insurance and Xerox among others.


1. Be equipped with the principles and concepts of business process reengineering
2. Familiarize with the characteristics of reengineered processes
3. Learn a structured approach to reengineer processes for maximum productivity
4. Gain knowledge on the impacts of BPR and guidelines for change management


1. Introduction
2. Process Management
3. Overview of BPR
4. Organizing for BPR
5. Process Diagnosis
6. Process Redesign
7. Process Implementation
8. Impact of BPR
9. Guidelines for Change Management
10. Pitfalls to Avoid

Additional concepts covered include Focus on the Customer, Green Fields approach, Mental Models (The Fifth Discipline, Peter Senge), Process Ownership, Process Mapping, Process Benchmarking (Robert Camp), 5W1H & ECRS approaches, use of IT as enabler, Failure Modes & Effects Analysis (FMEA), impacts of changes on the employees and the role of management, reasons why people fear change, and the Change Curve (Elisabeth Kubler-Ross).

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Source: Business Process Reengineering (BPR) PowerPoint document

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Business Process Reengineering (BPR)

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File Type: PowerPoint (pptx)

File Size: 6.8 MB

Number of Slides: 143 (includes cover, transition slides)

Related Topic(s): Process Improvement Process Analysis

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Initial upload date (first version): Mar 22, 2015
Most recent version published: Feb 28, 2020

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