We have categorized 29 documents as Lodging Industry. There are 9 documents listed on this page.

The hospitality industry, particularly the lodging sector, has been facing significant shifts led by technology, changing demographics, and evolving guest preferences. As famously remarked by Arne Sorenson, CEO of Marriott International, "Our industry that historically prided itself on providing personal touches, must now grapple with delivering personalized experiences labor-efficiently and in an industrialized manner." This sets the stage for not only a transformative phase for the lodging industry but also a potentially disruptive period that demands clear Strategic Planning, Operational Excellence, and risk Management.Learn more about Lodging Industry.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.


Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials

  •  
    "FlevyPro provides business frameworks from many of the global giants in management consulting that allow you to provide best in class solutions for your clients."

    – David Harris, Managing Director at Futures Strategy
  •  
    "I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

    – Moritz Bernhoerster, Global Sourcing Director at Fortune 500
  •  
    "Last Sunday morning, I was diligently working on an important presentation for a client and found myself in need of additional content and suitable templates for various types of graphics. Flevy.com proved to be a treasure trove for both content and design at a reasonable price, considering the time I "

    – M. E., Chief Commercial Officer, International Logistics Service Provider
  •  
    "As a niche strategic consulting firm, Flevy and FlevyPro frameworks and documents are an on-going reference to help us structure our findings and recommendations to our clients as well as improve their clarity, strength, and visual power. For us, it is an invaluable resource to increase our impact and value."

    – David Coloma, Consulting Area Manager at Cynertia Consulting
  •  
    "As an Independent Management Consultant, I find Flevy to add great value as a source of best practices, templates and information on new trends. Flevy has matured and the quality and quantity of the library is excellent. Lastly the price charged is reasonable, creating a win-win value for "

    – Jim Schoen, Principal at FRC Group
  •  
    "I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact "

    – Roberto Pelliccia, Senior Executive in International Hospitality
  •  
    "As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."

    – Michael Evans, Managing Director at Newport LLC
  •  
    "I like your product. I'm frequently designing PowerPoint presentations for my company and your product has given me so many great ideas on the use of charts, layouts, tools, and frameworks. I really think the templates are a valuable asset to the job."

    – Roberto Fuentes Martinez, Senior Executive Director at Technology Transformation Advisory



Flevy Management Insights: Lodging Industry

The hospitality industry, particularly the lodging sector, has been facing significant shifts led by technology, changing demographics, and evolving guest preferences. As famously remarked by Arne Sorenson, CEO of Marriott International, "Our industry that historically prided itself on providing personal touches, must now grapple with delivering personalized experiences labor-efficiently and in an industrialized manner." This sets the stage for not only a transformative phase for the lodging industry but also a potentially disruptive period that demands clear Strategic Planning, Operational Excellence, and risk Management.

For effective implementation, take a look at these Lodging Industry best practices:

Explore related management topics: Operational Excellence Strategic Planning Risk Management

Key Trends Reshaping the Lodging Industry

The first area of focus for every C-level executive in the lodging industry should be understanding and mapping the key trends driving change in this sector. According to a recent McKinsey report, these include:

  1. Digitization: Improved digital connectivity is altering customer preferences and expectations, fueling the virtualization of the guest experience. This Change Management involves transitioning from a physical-first to a digital-first strategy.
  2. Alternative Accommodations: Platforms like Airbnb have revolutionized the lodging sector by providing alternatives to traditional hotels. This necessitates a shift in both Strategy Development and Performance Management.
  3. Health & Safety: In a post-pandemic world, health, safety and cleanliness have taken precedence over luxury and location, adding another layer to risk Management.

Explore related management topics: Change Management Performance Management Strategy Development

Strategic Planning Amid Emerging Trends

The key to successful management in this evolving landscape lies in informed Strategic Planning. It's essential that the C-suite identifies and forecasts these changing dynamics and incorporates them early. Digital Transformation, for example, isn't merely about adopting new technologies, but also about fostering a culture that values digital innovation and agility.

In light of these emerging trends, the leadership faces the double task of maintaining profitability while also investing in the necessary transformational shifts. As per a Boston Consulting Group study, top-performing companies are 2.3x more likely to prioritize digital investments. Forming effective cost-efficiency measures and Lean Management can free up funds for these essential investments.

Explore related management topics: Digital Transformation Lean Management Leadership Innovation

Operational Excellence in the New Era

Operational Excellence in today's context demands not just cost and task efficiency but also delivering superior customer experiences via digital touchpoints. By leveraging data from customer interactions and digitized operations, lodging providers can personalize and enhance the guest experience. Linking customer satisfaction metrics with Performance Management helps align all operations with this goal.

Explore related management topics: Customer Satisfaction

Risk Management in a Changing Global Context

As observed by Deloitte, the pandemic has underscored the need for robust risk Management structures in the hospitality sector. Executives must consider a two-pronged approach--ensuring guest and employee safety and complying with increased regulatory measures, while being prepared for possible future disruptions. Implementing resilient business continuity plans with dynamic modeling and stress tests can help accomplish this.

Unlocking Future Success

To close this discussion, to navigate this rapidly evolving landscape and seize growth opportunities, C-level executives in the lodging industry need an integrated approach comprising Strategic Planning, Digital Transformation, Operational Excellence, and robust risk Management. By anticipating changes, they can unlock value both for the organization and for their guests.

Lodging Industry FAQs

Here are our top-ranked questions that relate to Lodging Industry.

What are the key factors in developing successful partnerships between hotels/resorts and local businesses to enhance the guest experience and support community development?
Successful hotel/local business partnerships hinge on Strategic Planning, understanding community needs, creating mutually beneficial relationships, and continuous evolution to enhance guest experiences and support community development. [Read full explanation]
In what ways can hotels and resorts innovate their business models to cater to the growing demand for sustainable and eco-friendly travel options?
Hotels and resorts can innovate by focusing on Operational Excellence, enhancing guest experiences with sustainability, and leveraging Digital Transformation to meet the growing demand for eco-friendly travel. [Read full explanation]
What role does artificial intelligence play in personalizing the customer journey in the hotel and resort industry, and what are the challenges in its implementation?
AI revolutionizes the hotel and resort industry by personalizing the customer journey and improving operational efficiency, but faces challenges in investment, data privacy, and organizational culture adaptation. [Read full explanation]
How can hotels and resorts effectively measure the ROI of digital transformation initiatives in enhancing customer experience and operational efficiency?
To effectively measure the ROI of digital transformation in hotels and resorts, it is essential to combine financial metrics, customer satisfaction scores, and operational efficiency indicators, focusing on revenue changes, cost savings, CLV, customer engagement, and innovation metrics. [Read full explanation]

Recommended Documents

Related Case Studies

No case studies related to Lodging Industry found.

Explore all Flevy Management Case Studies




Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.



Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.