We have categorized 28 documents as Lodging Industry. There are 8 documents listed on this page.
The hospitality industry, particularly the lodging sector, has been facing significant shifts led by technology, changing demographics, and evolving guest preferences. As famously remarked by Arne Sorenson, CEO of Marriott International, "Our industry that historically prided itself on providing personal touches, must now grapple with delivering personalized experiences labor-efficiently and in an industrialized manner." This sets the stage for not only a transformative phase for the lodging industry but also a potentially disruptive period that demands clear Strategic Planning, Operational Excellence, and risk Management.Learn more about Lodging Industry.
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Lodging Industry Best Practices
Lodging Industry Overview Key Trends Reshaping the Lodging Industry Strategic Planning Amid Emerging Trends Operational Excellence in the New Era Risk Management in a Changing Global Context Unlocking Future Success Lodging Industry FAQs Recommended Documents Flevy Management Insights Case Studies
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The hospitality industry, particularly the lodging sector, has been facing significant shifts led by technology, changing demographics, and evolving guest preferences. As famously remarked by Arne Sorenson, CEO of Marriott International, "Our industry that historically prided itself on providing personal touches, must now grapple with delivering personalized experiences labor-efficiently and in an industrialized manner." This sets the stage for not only a transformative phase for the lodging industry but also a potentially disruptive period that demands clear Strategic Planning, Operational Excellence, and risk Management.
For effective implementation, take a look at these Lodging Industry best practices:
The first area of focus for every C-level executive in the lodging industry should be understanding and mapping the key trends driving change in this sector. According to a recent McKinsey report, these include:
Explore related management topics: Change Management Performance Management Strategy Development
The key to successful management in this evolving landscape lies in informed Strategic Planning. It's essential that the C-suite identifies and forecasts these changing dynamics and incorporates them early. Digital Transformation, for example, isn't merely about adopting new technologies, but also about fostering a culture that values digital innovation and agility.
In light of these emerging trends, the leadership faces the double task of maintaining profitability while also investing in the necessary transformational shifts. As per a Boston Consulting Group study, top-performing companies are 2.3x more likely to prioritize digital investments. Forming effective cost-efficiency measures and Lean Management can free up funds for these essential investments.
Explore related management topics: Digital Transformation Lean Management Leadership Innovation
Operational Excellence in today's context demands not just cost and task efficiency but also delivering superior customer experiences via digital touchpoints. By leveraging data from customer interactions and digitized operations, lodging providers can personalize and enhance the guest experience. Linking customer satisfaction metrics with Performance Management helps align all operations with this goal.
Explore related management topics: Customer Satisfaction
As observed by Deloitte, the pandemic has underscored the need for robust risk Management structures in the hospitality sector. Executives must consider a two-pronged approach--ensuring guest and employee safety and complying with increased regulatory measures, while being prepared for possible future disruptions. Implementing resilient business continuity plans with dynamic modeling and stress tests can help accomplish this.
To close this discussion, to navigate this rapidly evolving landscape and seize growth opportunities, C-level executives in the lodging industry need an integrated approach comprising Strategic Planning, Digital Transformation, Operational Excellence, and robust risk Management. By anticipating changes, they can unlock value both for the organization and for their guests.
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