Flevy Management Insights Q&A
In what ways are augmented reality and virtual reality technologies expected to transform asset maintenance practices?


This article provides a detailed response to: In what ways are augmented reality and virtual reality technologies expected to transform asset maintenance practices? For a comprehensive understanding of Enterprise Asset Management, we also include relevant case studies for further reading and links to Enterprise Asset Management best practice resources.

TLDR AR and VR technologies transform asset maintenance by improving Operational Efficiency, Safety, Compliance, and Cost Reduction, ultimately extending asset lifecycles and optimizing resource allocation.

Reading time: 5 minutes

Before we begin, let's review some important management concepts, as they related to this question.

What does Operational Efficiency mean?
What does Safety and Compliance mean?
What does Cost Management mean?
What does Training and Development mean?


Augmented Reality (AR) and Virtual Reality (VR) technologies are rapidly evolving, offering transformative opportunities for asset maintenance practices across industries. These technologies enable organizations to enhance efficiency, improve safety, and reduce costs, fundamentally changing how maintenance tasks are planned, executed, and managed. The integration of AR and VR into asset maintenance strategies is not merely an innovation but a necessity for staying competitive in the digital age.

Enhancing Maintenance Efficiency and Accuracy

AR and VR technologies significantly enhance the efficiency and accuracy of maintenance operations. By overlaying digital information onto the physical world, AR provides technicians with real-time, hands-free access to critical data, schematics, and step-by-step repair instructions. This immediate access to information accelerates the diagnosis and repair process, reducing downtime and increasing asset availability. VR, on the other hand, offers a simulated environment for complex maintenance training and planning, allowing technicians to practice procedures in a risk-free setting before applying them in the real world. This not only improves the precision of maintenance work but also significantly reduces the likelihood of errors.

Organizations employing these technologies report substantial improvements in maintenance turnaround times. For example, a study by Gartner predicted that by 2022, 70% of enterprises will be experimenting with immersive technologies for consumer and enterprise use, and 25% will have deployed them to production. This underscores the growing recognition of AR and VR as critical tools for enhancing operational efficiency.

Moreover, AR and VR facilitate remote assistance, where experts can guide on-site technicians through complex repairs in real-time, regardless of geographical constraints. This capability is particularly valuable in industries where assets are distributed across remote or inaccessible locations, ensuring that expertise is available when and where it is needed, thereby optimizing maintenance schedules and resource allocation.

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Improving Safety and Compliance

Safety and compliance are paramount in asset maintenance. AR and VR technologies play a crucial role in ensuring that maintenance procedures adhere to the highest safety standards and regulatory requirements. By providing immersive training experiences, VR prepares technicians for hazardous situations without exposing them to real danger. This experiential learning approach is proven to enhance retention and understanding of safety protocols, leading to safer work environments.

AR enhances safety during maintenance operations by offering visual cues and alerts that can warn technicians of potential hazards. For instance, AR can highlight live electrical components during repairs, reducing the risk of accidents. This proactive approach to safety can significantly reduce workplace injuries and associated costs, while also ensuring compliance with industry regulations and standards.

Additionally, the use of AR for visual inspections and compliance verification streamlines the audit process, making it easier for organizations to demonstrate adherence to regulatory requirements. This not only simplifies compliance but also fosters a culture of transparency and accountability within the organization.

Cost Reduction and Asset Lifecycle Extension

Implementing AR and VR technologies in asset maintenance strategies leads to significant cost savings and extends the lifecycle of assets. By improving the efficiency and accuracy of maintenance operations, organizations can reduce the frequency and severity of equipment failures, thereby lowering repair costs and extending asset usability. Predictive maintenance, enabled by AR, allows organizations to identify potential issues before they escalate into costly repairs, further optimizing maintenance budgets.

VR training simulators reduce the need for physical prototypes and real-world exercises, which are often expensive and resource-intensive. This not only cuts training costs but also minimizes wear and tear on equipment, contributing to longer asset lifecycles. A report by Deloitte highlighted that companies utilizing AR and VR for training and operations have seen a reduction in training costs by up to 75%, showcasing the significant financial benefits of these technologies.

Moreover, the ability to conduct remote inspections and maintenance through AR can drastically reduce travel costs and downtime, as specialists can provide support from anywhere in the world. This global reach ensures that maintenance practices are not only cost-effective but also environmentally sustainable, reducing the carbon footprint associated with travel.

In conclusion, the adoption of AR and VR technologies in asset maintenance practices offers a compelling value proposition for organizations across sectors. By enhancing operational efficiency, improving safety and compliance, and reducing costs, these technologies are set to redefine the landscape of asset maintenance. As the digital transformation accelerates, organizations that embrace AR and VR will not only gain a competitive edge but also set new standards for excellence in asset management.

Best Practices in Enterprise Asset Management

Here are best practices relevant to Enterprise Asset Management from the Flevy Marketplace. View all our Enterprise Asset Management materials here.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Explore all of our best practices in: Enterprise Asset Management

Enterprise Asset Management Case Studies

For a practical understanding of Enterprise Asset Management, take a look at these case studies.

Asset Management Optimization for Luxury Fashion Retailer

Scenario: The organization is a high-end luxury fashion retailer with a global presence, struggling to maintain the integrity and availability of its critical assets across multiple locations.

Read Full Case Study

Asset Management System Overhaul for Defense Sector Contractor

Scenario: The organization is a prominent contractor in the defense industry, grappling with an outdated Enterprise Asset Management (EAM) system that hampers operational efficiency and asset lifecycle management.

Read Full Case Study

Asset Management Advancement for Power & Utilities in North America

Scenario: A firm within the power and utilities sector in North America is facing difficulties in managing its extensive portfolio of physical assets.

Read Full Case Study

Asset Lifecycle Enhancement for Industrial Semiconductor Firm

Scenario: The organization is a leading semiconductor manufacturer that has recently expanded its production facilities globally.

Read Full Case Study

Defense Sector Asset Lifecycle Optimization Initiative

Scenario: The organization is a provider of defense technology systems, grappling with the complexity of managing its extensive portfolio of physical assets.

Read Full Case Study

Enterprise Asset Management for a Cosmetics Manufacturer in Europe

Scenario: A European cosmetics company is facing challenges in scaling its Enterprise Asset Management (EAM) to keep pace with rapid expansion and increased product demand.

Read Full Case Study

Explore all Flevy Management Case Studies

Related Questions

Here are our additional questions you may be interested in.

How does EAM contribute to sustainability and environmental goals within an organization?
EAM systems enhance sustainability by optimizing asset lifecycle management, reducing waste, ensuring regulatory compliance, and driving sustainable decision-making, significantly contributing to an organization's environmental goals. [Read full explanation]
How can EAM strategies be integrated with sustainability and environmental goals?
Learn how integrating Enterprise Asset Management (EAM) with Sustainability and Environmental Goals enhances Operational Excellence, reduces costs, and supports societal environmental efforts through Strategic Alignment, Digital Transformation, and Stakeholder Engagement. [Read full explanation]
What role does EAM play in facilitating a company's digital transformation journey?
EAM is crucial for Digital Transformation, optimizing asset lifecycle management for Operational Excellence, aligning with Strategic Planning, facilitating Change Management, enhancing Risk Management, and driving Innovation for growth and market competitiveness. [Read full explanation]
What are the key performance indicators (KPIs) for evaluating the success of an EAM system?
Evaluating an EAM system's success involves KPIs across Asset Utilization, Maintenance Management Efficiency, and Financial Optimization, focusing on metrics like Asset Utilization Rate, OEE, PMC, Maintenance Backlog, and ROA to drive Operational Excellence and Risk Management. [Read full explanation]
What metrics are most effective for measuring the success of an EAM implementation?
Effective EAM implementation success metrics include Overall Equipment Effectiveness, Mean Time Between Failure, Asset Utilization, Return on Assets, Maintenance Cost as a Percentage of Replacement Asset Value, Total Cost of Ownership, Maintenance Response Time, Work Order Completion Rate, and Compliance Metrics, driving improvements in reliability, financial health, and operational efficiency. [Read full explanation]
What role does process mapping play in ensuring regulatory compliance through EAM systems?
Process mapping in EAM is crucial for regulatory compliance, identifying inefficiencies, standardizing procedures, and facilitating continuous improvement, thereby mitigating risks and aligning asset management with Strategic Objectives. [Read full explanation]

Source: Executive Q&A: Enterprise Asset Management Questions, Flevy Management Insights, 2024


Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials



Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.