Download Tourism Consulting Best Practices

Richard Branson, the founder of Virgin Group, once expressed the importance of embracing tourism saying, "No segment has more potential for creating jobs and contributing to economic development." The tourism industry, one of the fastest-growing and most important economic sectors globally, has experienced continued expansion over the last few decades. This trend is expected to sustain, with Deloitte projecting that the direct contribution of Travel and Tourism to GDP will grow by 4.4% per annum to 2026.

Strategic planning plays a pivotal role in the sustainable growth of any organization in the travel and tourism industry. As highlighted by Harvard Business Review, it offers companies a competitive edge by anticipating and adapting to changes in a dynamic business environment, setting strategic priorities, and making smart resource allocations. McKinsey reports suggest that businesses that effectively utilize Strategic Planning outperform their competitors in sales growth, profitability, and shareholder equity.

Accenture in their 2019 survey found that 93% of executives believe leveraging digital technologies is important to keep their companies competitive. For the travel and tourism industry, Digital Transformation introduces an opportunity for substantial revenue growth. It bolsters online bookings, streamlines operational processes, enhances customer engagement, and enables businesses to tap into high-growth tourism markets.

Operational Excellence is a critical success factor in the tourism industry. The Boston Consulting Group cites the example of the Walt Disney Company, which leverages Operational Excellence to ensure an unforgettable experience for its visitors. By focusing on efficiency, effectiveness, and employee engagement, it has managed to consistently deliver superior services, gaining a distinctive reputation in the global tourism industry.

Given the unanticipated global events impacting tourism, such as the COVID-19 pandemic or various geopolitical incidents, effective Risk Management is crucial for resilience. Bain & Company suggest that organizations that have embedded robust risk responses as part of their culture are in a better position to mitigate these shocks.

In their 2020 global CEO survey, PwC pointed out that 67% of chief executives believe that acting with agility is the new currency of business. This stance is even more critical in the dynamic tourism industry. Performance Management and Strategy Development processes should be continuously improved, taking into account market trends, competitive landscape, regulatory changes, and social factors. EY's research indicates that organizations that demonstrate agile strategy and performance management are more likely to outpace their competitors.

The MIT Sloan Management Review underpins the significance of innovation and leadership within the tourism industry. It begins with understanding the customer journey, interpreting their needs, wants and expectations, and creating value propositions that surpass those of the competitors. Successful industry leaders, like Airbnb, were able to disrupt the market by providing innovative services and leveraging effective leadership.

Another crucial aspect of the tourism industry is Business Transformation and Culture. As per Gartner, a company’s culture can propel or impede success when immersed in a transformative venture. Tourism businesses need to foster a culture that is adaptive to change, encourages innovation, nurtures skills, and promotes seamless communication within the organization.

By embracing these key principles and insights— Strategic Planning, Digital Transformation, Operational Excellence, Risk Management, Performance Management, Strategy Development, Innovation, Leadership, Business Transformation and Culture—tourism businesses can optimize their performance and thrive in a highly competitive global market. The future of tourism certainly shines bright for those who are ready to adapt and innovate.