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LOCAL CULTURE TOOLKIT



Paul Polman, former CEO of Unilever, once noted, "Companies that purely think about their own success in purely financial terms are probably not going to be the winners. The winners are those ones that are integrated in society and think long-term." Local Culture has emerged as a crucial factor that underpins the success of most, if not all, international strategies. While each market's complexity warrants a deep understanding of the cultural milieu within which a business is operating, the importance of this can sometimes be overlooked in the pursuit of broader, cross-border synergies.

Nuanced Understanding of Local Culture Enhances Strategic Planning

Culture is far more than just mere facts about a country; it is about the behavioral norms observable in how individuals conduct themselves, how businesses operate, and what values permeate a society. A Gartner research indicated that companies with a deep understanding of local cultures can tailor their Strategic Planning to local customer preferences and navigate regulatory environments more effectively, ultimately increasing their market share by 35% over the competition.

It is vital, therefore, to integrate the understanding of the local culture into every facet of the business—from product design and sales approach to corporate communication and team building. Termed as "Cultural Intelligence," this capability has become as crucial as technical skills and domain knowledge within today’s increasingly global business landscape.

How Digital Transformation Can Leverage Local Culture

Cultural nuances also play a critical role in shaping a company’s Digital Transformation journey. Companies successful in this endeavor treated culture as a distinctive input while formulating their digital strategies, involving locals in ideating, piloting, and scaling digital solutions. PwC reports state that companies that tap into local culture can expect up to a 50% higher return on digital investments.

As an example, a multinational consumer goods company leveraged local rituals to build a successful online to offline strategy in China. They integrated red envelopes ("hongbao")—an important part of Chinese culture—within their mobile app, driving both user engagement and sales during the Chinese New Year festival.

Driving Operational Excellence through Culture Alignment

Operational Excellence, another key management paradigm, benefits significantly from accurately comprehending and aligning with the local culture. A study from McKinsey revealed that operational productivity improved by approximately 20% when global best practices were adapted to local cultural contexts.

For instance, one global mining company transformed its safety record by acknowledging the culture of the local workforce with regard to safety norms. It went beyond mere compliance checklists, embedding safety measures with local cultural ceremonies. As a result, they reported an impressive decline in safety incidents.

Critical Role of Local Culture in Risk Management

With the ever-increasing ubiquity of business risks, considering local quirks within Risk Management practices can be a game-changer. Regulatory sentiments, socio-political unrest, economic disparities—all fundamentally rooted in culture—pose certain unique risks. Taking these local aspects into account can enable companies to anticipate, avoid, or mitigate potential pitfalls.

Anthropologists and management consultants typically assess the local cultural nuances during their performance and risk assessments. They use frameworks like Hofstede's cultural dimension theory or even develop proprietary models to map and analyse cultural dynamics, and tailor strategies accordingly.

Local Culture in Leadership and Change Management

Understanding local customs and practices can provide leaders with a richer understanding of their team, allowing them to make better decisions and structures. Deloitte Insights reveal businesses that respect and incorporate local culture in Leadership and Change Management activities stand to increase employee engagement by 45%.

For example, a global consultancy firm established trust among its Middle East personnel by understanding and incorporating local customs, such as starting meetings with small talk about family, in their official engagements. This approach led not only to a more engaged workforce, but also to more effective business meetings and negotiations.

To close this discussion, while globalization enables companies to expand their footprints swiftly, it’s the adaptation to and integration with the local culture that fosters sustainable growth. Embedding local cultural intelligence within Strategic Planning, Digital Transformation, Operational Excellence, Risk Management, and Leadership can be the differentiator between international success or failure.

Therefore, global companies must endeavor to build and foster a deep understanding of local culture to unlock maximum value from their international operations.




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