Reverse logistics is the backward flow of what we all wish to be only a forward movement or process. Any company who expects zero returns in this age of online shopping, direct to store shipments, direct to home shipments is living in a fantasy world. With all these "new" methods of consumer shopping delivery mistakes are increasing exponentially. Commanding the returns or reverse logistics will have a direct impact on your costs of doing business, on the ROI's of the company and the level of customer service necessary to compete in the economy.
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Source: Reverse Logistics & Supply Chain Costs Word (DOCX) Document, srosenbe7
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