Operation Management TQM, QMS, ISO 9000 & Six Sigma (PowerPoint PPT)

BENEFITS OF DOCUMENT

1. Provide the Total Quality Management System to Improve your Business
2. Provide a Framework of Six Sigma
3. Provide a Framework of ISO 9000

DESCRIPTION

This product (Operation Management TQM, QMS, ISO 9000 & Six Sigma) is a 56-slide PPT PowerPoint presentation (PPT), which you can download immediately upon purchase.

Lecture Outline :
1. What Is Quality?
2. Evolution of Quality Management
3. Quality Tools
4. TQM and QMS
5. Focus of Quality Management—Customers
6. Role of Employees in Quality Improvement
7. Quality in Service Companies
8. Six Sigma
9. Cost of Quality
10. Effect of Quality Management on Productivity
11. Quality Awards
12. ISO 9000

Quality of conformance
making sure product or service is produced according to design
if new tires do not conform to specifications, they wobble
if a hotel room is not clean when a guest checks in, hotel is not functioning according to specifications of its design

Quality In Service
Service defects are not always easy to measure because service output is not usually a tangible item
Services tend to be labor intensive
Services and manufacturing companies have similar inputs but different processes and outputs

Quality Circles and QITs
Quality circle
group of workers and supervisors from same area who address quality problems
Process/Quality improvement teams (QITs)
focus attention on business processes rather than separate company functions

Source: Best Practices in Operational Excellence, Quality Management & Assurance, ISO 9000 PowerPoint Slides: Operation Management TQM, QMS, ISO 9000 & Six Sigma PowerPoint (PPT) Presentation, UJ Consulting