GAP ANALYSIS OVERVIEW  
Gap Analysis is a strategic assessment tool used to compare the current state of a business, process, or system with its desired future state. It helps identify gaps between where an organization is and where it wants to be, providing actionable insights for improvement.  
Gap Analysis Questions:  
 •  Where are we now? (Current state)  
 •  Where do we want to be? (Future state)  
 •  What are the gaps preventing progress?  
 •  What strategies can bridge these gaps?  
Gap Analysis Procedure:  
1. Define Objectives – Clearly outline the goals and desired outcomes.  
2. Assess the Current State – Gather data on existing processes, performance, and outcomes.  
3. Identify Gaps – Compare the current and future states to highlight discrepancies.  
4. Develop Action Plans – Create a roadmap to close the gaps with actionable steps.  
5. Monitor and Adjust – Continuously track progress and refine strategies.  
DETAILED GAP ANALYSIS  
Gap Analysis Graph:  
A visual representation of gaps between current and desired performance, helping stakeholders understand where improvements are needed.  
Current State Analysis:  
 •  Evaluate existing workflows, resources, and outcomes.  
 •  Identify inefficiencies and bottlenecks.  
 •  Measure key performance indicators (KPIs).  
Questions to Ask:  
 •  What obstacles are preventing success?  
 •  What resources are needed to close the gaps?  
 •  How do competitors address similar challenges?  
Gap Analysis Templates:  
 •  SWOT Analysis Template  
 •  Performance Gap Worksheet  
 •  Benchmarking Tools  
MODELS & TOOLS  
1. Ansoff Product Matrix: A strategic tool to explore market expansion and product development opportunities.  
2. SERVQUAL: A model for assessing service quality gaps by comparing customer expectations and perceptions.  
3. Fishbone Diagram (Ishikawa): A cause-and-effect tool to identify root causes of performance gaps.  
4. McKinsey 7-S Framework: An organizational analysis tool assessing seven key factors—strategy, structure, systems, shared values, skills, style, and staff.  
5. Nadler-Tushman Congruence Model: A framework evaluating how well different organizational elements align to drive performance.  
By leveraging these models and tools, organizations can systematically identify and address gaps, ensuring continuous growth and efficiency.
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Source: Best Practices in Gap Analysis PowerPoint Slides: Gap Analysis PowerPoint (PPTX) Presentation Slide Deck, RadVector Consulting
 
 
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