IT Service Desk Software RFP Template (Excel XLSX)

This Excel document is a template intended to provide a comprehensive group of options to consider when preparing an RFP for IT Service Desk software. It is highly customisable. Questions can be added, removed, or modified, as can entire workbooks.

The template can of course be used as an RFP for any software product.

This template is meticulously structured to cover every critical aspect of an IT Service Desk software RFP. It includes sections on company and business overview, service desk operational requirements, and project team details. These components ensure that all relevant information about your organization's current and future ITSM/ITIL processes is captured, providing a holistic view for potential vendors.

The RFP process section outlines the conditions for bid responses, confidentiality agreements, and cost considerations. It also includes a comprehensive bid schedule, ensuring that all vendors adhere to the timelines and requirements set forth. This level of detail helps in maintaining transparency and consistency throughout the vendor selection process.

Vendor and product information response sections delve into product and service history, pricing models, and support options. These sections are designed to extract detailed information from vendors, ensuring that you have all the necessary data to make an informed decision. The template's robust framework facilitates a thorough evaluation of each vendor's capabilities and offerings.