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Flevy Management Insights Q&A
What role will augmented reality (AR) play in the future of planned maintenance training and execution?


This article provides a detailed response to: What role will augmented reality (AR) play in the future of planned maintenance training and execution? For a comprehensive understanding of Planned Maintenance, we also include relevant case studies for further reading and links to Planned Maintenance best practice resources.

TLDR Augmented Reality (AR) is set to transform Planned Maintenance Training and Execution by improving efficiency, effectiveness, and safety through interactive learning and real-time operational guidance.

Reading time: 4 minutes


Augmented Reality (AR) is poised to revolutionize the way organizations approach Planned Maintenance Training and Execution. This technology, which overlays digital information onto the physical world, offers a unique blend of interactive and immersive learning experiences. It is particularly well-suited to complex, technical industries where precision and reliability are paramount. As organizations strive for Operational Excellence and seek to leverage Digital Transformation strategies, AR emerges as a critical tool in enhancing the efficiency, effectiveness, and safety of maintenance operations.

Enhancing Training with AR

Training is a critical component of Planned Maintenance, ensuring that personnel are equipped with the necessary skills and knowledge to perform maintenance tasks safely and effectively. Traditional training methods, such as classroom instruction and manual practice, are often limited by the availability of physical resources and the ability to simulate real-world scenarios. AR transforms this landscape by providing an interactive platform where trainees can engage with 3D models of equipment, visualize complex processes, and practice procedures in a risk-free environment. According to a report by PwC, companies that have implemented AR for training purposes have seen a significant reduction in training time and costs, while simultaneously improving retention rates and operational performance.

Real-world examples of AR in training include its use in the aerospace and defense sectors, where organizations such as Boeing have utilized AR to train technicians on aircraft maintenance. This has not only reduced the time required to complete training modules but has also enhanced the understanding and retention of complex technical information. Similarly, in the energy sector, companies are using AR to train operators on the maintenance of wind turbines, allowing them to simulate repairs on virtual models before applying their skills in the field.

Moreover, AR facilitates Just-In-Time Training, enabling maintenance personnel to access information and tutorials on-demand. This capability is particularly valuable in situations where unexpected maintenance issues arise, or when technicians encounter unfamiliar equipment. By providing immediate access to relevant information, AR ensures that maintenance can be performed accurately and efficiently, minimizing downtime and enhancing productivity.

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Improving Execution with AR

The execution phase of Planned Maintenance is where AR's capabilities can be fully leveraged to optimize performance and reduce errors. Through AR, technicians can access real-time data, schematics, and step-by-step instructions overlaid directly onto the equipment they are servicing. This not only speeds up the maintenance process but also significantly reduces the likelihood of mistakes. A study by Accenture highlighted that organizations implementing AR in maintenance operations have reported up to a 30% reduction in error rates, alongside a 25% decrease in downtime due to maintenance.

One notable example of AR in execution is its application in the manufacturing industry, where companies like Siemens have integrated AR into their maintenance routines. Technicians wear AR glasses that display interactive 3D models and procedural steps, allowing for hands-free operation and real-time guidance. This has not only streamlined the maintenance process but has also improved safety by ensuring that technicians' attention remains focused on the task at hand.

Additionally, AR enhances collaboration among maintenance teams. Remote experts can view what a field technician sees through AR glasses and provide guidance, annotations, or approve procedures in real time. This collaborative approach not only accelerates the maintenance process but also leverages the expertise of senior technicians without requiring their physical presence, thereby optimizing resource allocation and reducing travel costs and time.

Future Directions and Challenges

As AR technology continues to evolve, its integration into Planned Maintenance Training and Execution is expected to deepen. Future advancements may include more sophisticated AI integration for predictive maintenance, where AR devices can not only guide technicians through maintenance procedures but also predict potential failures before they occur. This proactive approach to maintenance could further reduce downtime and extend the lifespan of critical equipment.

However, the adoption of AR in Planned Maintenance also presents challenges, including the need for significant upfront investment in AR hardware and software, as well as the training required to equip personnel with the skills to utilize this technology effectively. Moreover, concerns around data security and privacy must be addressed, as AR solutions often require access to sensitive information and systems.

In conclusion, the role of AR in Planned Maintenance Training and Execution is increasingly significant, offering substantial benefits in terms of efficiency, effectiveness, and safety. Despite the challenges, organizations that invest in AR technology stand to gain a competitive edge through enhanced operational performance and reduced maintenance costs. As AR technology advances, its potential applications in maintenance are bound to expand, further cementing its role as a transformative tool in the field.

Best Practices in Planned Maintenance

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Planned Maintenance Case Studies

For a practical understanding of Planned Maintenance, take a look at these case studies.

Optimizing Planned Maintenance Strategy for a Global Manufacturing Firm

Scenario: A multinational manufacturing firm is grappling with escalating costs and operational inefficiencies due to an outdated and reactive Planned Maintenance approach.

Read Full Case Study

Planned Maintenance Enhancement for Life Sciences Firm

Scenario: The organization operates within the life sciences sector, focused on the production of high-precision medical devices.

Read Full Case Study

Planned Maintenance Advancement for Life Sciences Firm

Scenario: A life sciences company specializing in medical diagnostics equipment is facing challenges with its Planned Maintenance operations.

Read Full Case Study

Planned Maintenance Optimization for E-commerce in Apparel Retail

Scenario: An e-commerce platform specializing in apparel retail is facing challenges with its Planned Maintenance operations.

Read Full Case Study

Planned Maintenance Strategy for Aerospace Manufacturer in Competitive Market

Scenario: The organization is a key player in the aerospace industry, facing frequent unplanned downtime due to maintenance issues.

Read Full Case Study

Planned Maintenance Enhancement for E-Commerce in Health Supplements

Scenario: The organization is a leading e-commerce platform specializing in health supplements, facing challenges in its planned maintenance operations.

Read Full Case Study


Explore all Flevy Management Case Studies

Related Questions

Here are our additional questions you may be interested in.

What are the first steps in implementing a Total Productive Maintenance (TPM) approach within an organization?
Implementing Total Productive Maintenance (TPM) starts with securing Top Management Commitment, developing a comprehensive Implementation Plan, and fostering a Culture of Continuous Improvement for operational performance gains. [Read full explanation]
What are the key challenges in integrating planned maintenance with existing operational workflows?
Integrating planned maintenance with operational workflows involves challenges in Scheduling, Change Management, and Technology Use, requiring strategic alignment, flexible planning, and effective communication. [Read full explanation]
What role does digital transformation play in enhancing planned maintenance strategies?
Digital Transformation revolutionizes planned maintenance by shifting from reactive to predictive strategies through IoT, AI, and big data, improving efficiency, reducing costs, and increasing asset reliability. [Read full explanation]
What metrics should executives use to measure the success of a planned maintenance program?
Executives should use a comprehensive set of KPIs including Cost Savings, Asset Uptime, Maintenance Response Time, Preventive Maintenance Compliance Rate, MTBF, Customer Satisfaction, Energy Efficiency, and ROI to measure Planned Maintenance Program success, driving improvements in financial and operational performance. [Read full explanation]
What emerging technologies are set to revolutionize planned maintenance practices in the next five years?
Emerging technologies like IoT, AI, ML, and AR are set to revolutionize Planned Maintenance by improving Predictive Maintenance, Operational Excellence, and Sustainability, reducing costs and downtime. [Read full explanation]
What strategies can be employed to minimize downtime during planned maintenance activities?
Implementing Preventive and Predictive Maintenance, optimizing Strategic Planning and scheduling, and investing in Staff Training and involvement are key strategies to minimize downtime and improve Operational Excellence. [Read full explanation]
How can planned maintenance programs be adapted for service-oriented businesses as opposed to manufacturing?
Adapting planned maintenance for service-oriented businesses involves focusing on technology, predictive analytics, and customer experience to ensure continuous service delivery and operational efficiency. [Read full explanation]
How does planned maintenance contribute to sustainability and environmental goals within an organization?
Planned maintenance, integral to Operational Excellence, significantly contributes to sustainability by ensuring energy efficiency, reducing waste, optimizing resource use, and aiding in regulatory compliance, thereby supporting an organization's environmental objectives. [Read full explanation]

Source: Executive Q&A: Planned Maintenance Questions, Flevy Management Insights, 2024


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