Flevy Management Insights Q&A
How can manufacturers use Make vs. Buy decisions to better align with consumer demands for ethical and sustainable products?


This article provides a detailed response to: How can manufacturers use Make vs. Buy decisions to better align with consumer demands for ethical and sustainable products? For a comprehensive understanding of Make or Buy, we also include relevant case studies for further reading and links to Make or Buy best practice resources.

TLDR Manufacturers can align with consumer demands for ethical and sustainable products through informed Make vs. Buy decisions, focusing on Strategic Sourcing, Supplier Partnerships, and investing in Sustainable Manufacturing Technologies.

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Before we begin, let's review some important management concepts, as they related to this question.

What does Make vs. Buy Decisions mean?
What does Strategic Sourcing mean?
What does Sustainable Manufacturing mean?
What does Supply Chain Transparency mean?


Manufacturers today are increasingly facing the challenge of aligning their operations with the growing consumer demands for ethical and sustainable products. The Make vs. Buy decision, a fundamental aspect of Strategic Planning, plays a crucial role in this alignment. This decision-making process involves evaluating whether it is more cost-effective and strategically beneficial for an organization to produce its components in-house (Make) or to purchase them from external suppliers (Buy). In the context of sustainability and ethics, this decision has far-reaching implications for an organization's supply chain, brand reputation, and customer loyalty.

Understanding Consumer Expectations

Consumer expectations around ethical and sustainable products have shifted dramatically. A report by Accenture Strategy highlights that consumers are more likely to purchase from brands with a reputation for environmental stewardship and ethical practices. This shift is not just a passing trend but a fundamental change in consumer behavior, driven by a deeper awareness of environmental issues and social justice. Organizations must respond to this change by embedding sustainability into their core operations, starting with the Make vs. Buy decision. By choosing to Buy components from suppliers that adhere to sustainable practices, organizations can reduce their environmental footprint and align more closely with consumer values. Conversely, the Make option allows for greater control over the production process, enabling organizations to implement eco-friendly manufacturing practices directly.

Moreover, the transparency in supply chains has become a critical factor. Consumers are increasingly interested in the origin of the products they purchase, including the conditions under which they were produced. This interest extends to the entire supply chain, from raw materials to final assembly. Organizations, therefore, need to consider how their Make vs. Buy decisions affect transparency and whether their suppliers meet the ethical standards expected by their customers.

Finally, leveraging digital technologies for better supply chain visibility can help organizations make informed Make vs. Buy decisions. Tools such as blockchain for traceability or AI for predicting the environmental impact of certain materials can provide valuable insights. These technologies not only aid in making decisions that align with sustainability goals but also enhance operational efficiency and innovation.

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Strategic Sourcing and Supplier Partnerships

Strategic Sourcing is a key component in aligning Make vs. Buy decisions with sustainability goals. This involves a careful evaluation of suppliers based on their environmental and social governance (ESG) practices. Organizations must develop criteria that prioritize sustainability and ethical practices in their sourcing strategies. This might include assessing the carbon footprint of the supplier's operations, their labor practices, and their commitment to reducing waste. By selecting suppliers that meet these criteria, organizations can ensure that their Buy decisions contribute positively to their sustainability objectives.

Building long-term partnerships with suppliers is also crucial. These partnerships can foster collaboration on sustainable practices and innovation. For example, an organization might work with its suppliers to develop new, less resource-intensive materials or to improve the energy efficiency of the manufacturing process. Such collaborations can lead to significant improvements in sustainability, benefiting not just the individual organization and its suppliers but the broader ecosystem as well.

Real-world examples of this approach include companies like Patagonia and IKEA, which have invested heavily in sustainable sourcing. Patagonia, for instance, has a rigorous standard for all its suppliers, focusing on environmental and social metrics, and actively promotes fair labor practices and organic materials. IKEA has committed to becoming climate positive by 2030, part of which involves working closely with its suppliers to reduce greenhouse gas emissions. These examples illustrate how strategic sourcing and supplier partnerships can be leveraged to align Make vs. Buy decisions with consumer demands for sustainability.

Investing in Sustainable Manufacturing Technologies

For those components or products that an organization decides to Make, investing in sustainable manufacturing technologies is essential. This includes technologies that reduce waste, improve energy efficiency, and minimize the use of harmful materials. Advanced manufacturing techniques such as additive manufacturing (3D printing) can significantly reduce material waste and energy consumption. Similarly, renewable energy sources can power manufacturing facilities, further reducing the carbon footprint.

Moreover, sustainable manufacturing also involves the adoption of circular economy principles. This means designing products for longevity, reparability, and recyclability, thereby reducing waste and resource consumption. Organizations can use their control over the manufacturing process to implement these principles directly, aligning their operations with consumer expectations for sustainable products.

An example of an organization investing in sustainable manufacturing is Tesla, Inc., which has built its brand around sustainability. Tesla's Gigafactories are designed to be powered entirely by renewable energy, showcasing how investments in sustainable manufacturing technologies can align with consumer demands for ethical and sustainable products. Additionally, Tesla's commitment to battery recycling is an example of applying circular economy principles in manufacturing.

In conclusion, manufacturers can better align with consumer demands for ethical and sustainable products by making informed Make vs. Buy decisions. Understanding consumer expectations, engaging in strategic sourcing and supplier partnerships, and investing in sustainable manufacturing technologies are all critical components of this alignment. By taking these steps, organizations can not only meet the growing demand for sustainable products but also contribute positively to the global effort to achieve environmental sustainability and social justice.

Best Practices in Make or Buy

Here are best practices relevant to Make or Buy from the Flevy Marketplace. View all our Make or Buy materials here.

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Explore all of our best practices in: Make or Buy

Make or Buy Case Studies

For a practical understanding of Make or Buy, take a look at these case studies.

Telecom Infrastructure Outsourcing Strategy

Scenario: The organization is a regional telecom operator facing increased pressure to modernize its infrastructure while managing costs.

Read Full Case Study

Defense Procurement Strategy for Aerospace Components

Scenario: The organization is a major player in the aerospace defense sector, grappling with the decision to make or buy critical components.

Read Full Case Study

Customer Loyalty Program Development in the Cosmetics Industry

Scenario: The organization is a multinational cosmetics enterprise seeking to enhance its competitive edge by establishing a customer loyalty program.

Read Full Case Study

Make or Buy Decision Analysis for a Global Electronics Manufacturer

Scenario: A global electronics manufacturer is grappling with escalating operational costs and supply chain complexities.

Read Full Case Study

Luxury Brand E-commerce Platform Decision

Scenario: A luxury fashion house is grappling with the decision to develop an in-house e-commerce platform or to leverage an existing third-party solution.

Read Full Case Study

Global Supply Chain Optimization Strategy for Industrial Metals Distributor

Scenario: An established industrial metals distributor is facing a critical "make or buy" decision to improve its global supply chain efficiency.

Read Full Case Study

Explore all Flevy Management Case Studies

Related Questions

Here are our additional questions you may be interested in.

How should companies approach the make-or-buy decision in highly regulated industries differently?
In highly regulated industries, companies must adopt a comprehensive approach to the make-or-buy decision, considering Regulatory Compliance, Risk Management, Strategic Alignment, and long-term implications for sustainable success. [Read full explanation]
What role does corporate social responsibility (CSR) play in the Build vs. Buy decision-making process?
Integrating Corporate Social Responsibility (CSR) into Strategic Planning and Operational Excellence influences the Build vs. Buy decision, enhancing brand reputation, sustainability, and market competitiveness. [Read full explanation]
What are the key indicators that suggest a company should pivot from a "Buy" to a "Build" strategy, or vice versa, in response to market changes?
Discover when to pivot from a Buy to a Build strategy (or vice versa) by evaluating Cost, Time to Market, Core Competencies, and Strategic Fit for competitive advantage. [Read full explanation]
What is a make or buy analysis?
A make or buy analysis is a strategic framework for deciding whether to produce a product in-house or purchase it from an external supplier, considering cost, quality, and risk. [Read full explanation]
What impact do global supply chain disruptions have on the make-or-buy decision-making process?
Global supply chain disruptions significantly impact the make-or-buy decision-making process, emphasizing Risk Management, Strategic Alignment, Operational Excellence, and the need for agility, resilience, and innovation in sourcing strategies. [Read full explanation]
How is the rise of artificial intelligence and automation shaping the make-or-buy decision landscape?
The rise of AI and automation is transforming the make-or-buy decision process, impacting Cost, Operational Excellence, Innovation, and Competitive Strategy, necessitating a nuanced Strategic Planning approach. [Read full explanation]

Source: Executive Q&A: Make or Buy Questions, Flevy Management Insights, 2024


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