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Flevy Management Insights Q&A
How can ISO 38500 guide organizations in leveraging blockchain technology for enhanced governance?


This article provides a detailed response to: How can ISO 38500 guide organizations in leveraging blockchain technology for enhanced governance? For a comprehensive understanding of ISO 38500, we also include relevant case studies for further reading and links to ISO 38500 best practice resources.

TLDR ISO 38500 provides a governance framework for blockchain technology, ensuring alignment with business objectives, risk management, and resource optimization through its six principles.

Reading time: 5 minutes


ISO 38500, the international standard for corporate governance of information technology, provides a framework for organizations to govern their IT resources effectively. As blockchain technology becomes increasingly prevalent across various sectors, leveraging ISO 38500 can guide organizations in enhancing governance, ensuring that blockchain implementations align with business objectives, manage risks appropriately, and optimize resource use. This guidance is particularly critical given the decentralized nature of blockchain, which can introduce unique governance challenges.

Understanding ISO 38500's Relevance to Blockchain

ISO 38500 is structured around six principles: Responsibility, Strategy, Acquisition, Performance, Conformance, and Human behavior. These principles can be directly applied to the governance of blockchain technology within an organization. For instance, the principle of Responsibility mandates that roles and responsibilities are clearly defined and understood, a crucial aspect when deploying blockchain solutions that often involve multiple stakeholders both within and outside the organization. Similarly, the Strategy principle ensures that the use of blockchain technology aligns with the organization's overall business objectives, ensuring that the technology serves a clear business purpose and is not adopted merely for its novelty.

The Acquisition principle guides organizations in making informed decisions regarding the procurement of blockchain technology, emphasizing the importance of understanding the benefits, costs, risks, and opportunities. This is particularly relevant given the rapidly evolving nature of blockchain technology and the significant investment required for its implementation. The Performance principle, on the other hand, focuses on ensuring that the blockchain technology performs as expected, supporting the organization's objectives effectively and efficiently.

Conformance and Human behavior principles address the need for blockchain implementations to comply with legal and regulatory requirements and the importance of managing changes in organizational culture and behavior that such technologies might necessitate. These aspects are critical in managing the risks associated with blockchain, including data privacy concerns, regulatory compliance, and the potential for significant changes in internal processes and stakeholder interactions.

Explore related management topics: Organizational Culture Data Privacy

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Applying ISO 38500 to Blockchain Governance

To effectively leverage blockchain technology, organizations must integrate ISO 38500's principles into their governance strategies. This involves conducting a comprehensive analysis of the organization's current governance framework and identifying areas where blockchain can provide strategic value. For example, by applying the Strategy principle, an organization can evaluate how blockchain technology might enhance its supply chain transparency, improve product traceability, or enable secure and efficient transactions.

Furthermore, the Acquisition and Performance principles can guide organizations in selecting the right blockchain platform and ensuring its effective integration with existing systems. This includes assessing the scalability, security, and interoperability of different blockchain solutions and their alignment with the organization's technical infrastructure and business needs. Performance monitoring mechanisms should also be established to continuously evaluate the blockchain system's effectiveness in achieving the desired outcomes.

Adherence to the Conformance principle ensures that blockchain deployments are compliant with existing laws and regulations, which is particularly important given the global nature of blockchain applications and the varying regulatory landscapes across jurisdictions. Additionally, the Human behavior principle underscores the importance of preparing the organization for the adoption of blockchain, including training employees, adjusting organizational structures, and fostering a culture that embraces innovation and change.

Explore related management topics: Supply Chain Organizational Structure ISO 38500

Real-World Examples and Best Practices

Several leading organizations have successfully applied ISO 38500 principles to govern their blockchain initiatives. For instance, a global financial services firm implemented a blockchain solution for cross-border payments. By adhering to the Strategy principle, the firm ensured that the blockchain application aligned with its goal of reducing transaction times and costs. The firm also applied the Acquisition and Performance principles by carefully selecting a blockchain platform that met its requirements for security, scalability, and interoperability and by setting up key performance indicators (KPIs) to monitor the system's efficiency and effectiveness.

In the healthcare sector, a multinational company leveraged blockchain to enhance the traceability of pharmaceutical products. Applying the Conformance principle, the company ensured that its blockchain solution complied with global regulations on drug safety and traceability. The Human behavior principle was also critical in this context, as the company undertook significant efforts to train its staff and re-engineer processes to accommodate the new technology.

These examples highlight the importance of a structured governance framework, such as that provided by ISO 38500, in successfully leveraging blockchain technology. By following these principles, organizations can not only ensure that their blockchain initiatives are aligned with business objectives but also manage the associated risks and challenges effectively.

In conclusion, ISO 38500 offers a robust framework for organizations looking to adopt blockchain technology responsibly and effectively. By adhering to its principles, organizations can enhance their governance practices, ensuring that blockchain initiatives deliver strategic value, comply with regulatory requirements, and are implemented in a manner that is sustainable and aligned with organizational goals. As blockchain technology continues to evolve, the guidance provided by ISO 38500 will remain a valuable asset for organizations seeking to harness its potential in a governed and strategic manner.

Explore related management topics: Key Performance Indicators

Best Practices in ISO 38500

Here are best practices relevant to ISO 38500 from the Flevy Marketplace. View all our ISO 38500 materials here.

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Explore all of our best practices in: ISO 38500

ISO 38500 Case Studies

For a practical understanding of ISO 38500, take a look at these case studies.

ISO 38500 Compliance for Power & Utilities in North America

Scenario: A firm in the power and utilities sector is grappling with governance issues related to information technology as outlined in ISO 38500.

Read Full Case Study

ISO 38500 Compliance Initiative for Metals Industry Leader

Scenario: A prominent firm in the metals sector is struggling with governance issues related to IT management as per ISO 38500 standards.

Read Full Case Study

ISO 38500 Compliance Enhancement in Agritech

Scenario: The organization is a global agritech player specializing in sustainable farming solutions.

Read Full Case Study

Telecom Governance Enhancement for Digital Compliance

Scenario: A leading telecom firm in North America is grappling with aligning its IT governance with ISO 38500 standards.

Read Full Case Study

ISO 38500 Corporate Governance Framework for D2C Health Supplements Brand

Scenario: The organization in question operates within the direct-to-consumer (D2C) health supplements space and has been grappling with aligning its IT governance to the principles of ISO 38500.

Read Full Case Study

ISO 38500 Compliance in Aerospace Vertical

Scenario: An aerospace firm has been facing scrutiny over its governance of IT resources in line with ISO 38500 standards.

Read Full Case Study


Explore all Flevy Management Case Studies

Related Questions

Here are our additional questions you may be interested in.

How does ISO 38500 contribute to enhancing stakeholder trust in an organization's IT governance?
ISO 38500 enhances stakeholder trust in IT governance by ensuring Strategic Alignment, Value Delivery, Risk Management, Resource Management, Performance Measurement, and Conformance, demonstrating commitment to effective IT governance. [Read full explanation]
What are the common pitfalls in implementing ISO 38500 and how can they be avoided?
Avoiding pitfalls in ISO 38500 implementation involves securing Executive Support, managing Cultural Change, and committing to Continuous Improvement for effective IT governance. [Read full explanation]
In what ways can ISO 38500 improve collaboration between IT and other business units?
ISO 38500 enhances IT and business unit collaboration by establishing a common governance framework, improving communication, and aligning IT investments with business goals, fostering operational efficiency and innovation. [Read full explanation]
What role does ISO 38500 play in the governance of IT outsourcing and cloud services?
ISO 38500 offers a governance framework for IT outsourcing and cloud services, emphasizing Strategic Alignment, Risk Management, and clear Responsibility and Accountability to support business objectives and compliance. [Read full explanation]
How does ISO 38500 help in managing IT-related risks in a rapidly changing technological landscape?
ISO 38500 provides a governance framework guiding organizations in aligning IT with Strategic Objectives, optimizing Risk Management, and ensuring Resource Utilization, crucial for navigating technological changes. [Read full explanation]
How does ISO 38500 support decision-making processes at the executive level?
ISO 38500 aids executive decision-making by ensuring IT Governance aligns with Strategic Planning, improves Risk Management, and facilitates Performance Measurement to support organizational goals. [Read full explanation]
How is ISO 38500 evolving to accommodate the rise of artificial intelligence in business operations?
ISO 38500 is evolving to address AI's unique challenges in governance, emphasizing ethical use, risk management, and data governance, ensuring organizations leverage AI responsibly. [Read full explanation]
What are the best practices for integrating ISO 38500 guidelines with existing IT governance frameworks?
Integrating ISO 38500 with existing IT governance frameworks, like COBIT, ITIL, or CMMI, involves aligning principles, enhancing decision-making, and ensuring strategic alignment and compliance through a cultural shift and continuous improvement. [Read full explanation]

Source: Executive Q&A: ISO 38500 Questions, Flevy Management Insights, 2024


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