Flevy Management Insights Q&A
How can ISO 38500 assist in the governance of data privacy and protection in the era of big data?
     David Tang    |    ISO 38500


This article provides a detailed response to: How can ISO 38500 assist in the governance of data privacy and protection in the era of big data? For a comprehensive understanding of ISO 38500, we also include relevant case studies for further reading and links to ISO 38500 best practice resources.

TLDR ISO 38500 offers a strategic IT governance framework that helps organizations manage data privacy and protection efficiently, aligning IT usage with business strategies and regulatory requirements.

Reading time: 5 minutes

Before we begin, let's review some important management concepts, as they related to this question.

What does IT Governance Frameworks mean?
What does Data Governance mean?
What does Stakeholder Engagement mean?
What does Continuous Improvement mean?


ISO 38500 provides a framework for effective governance of IT to assist organizations in ensuring their IT resources are used responsibly, efficiently, and ethically. In the era of big data, where data privacy and protection are paramount, ISO 38500 offers guidance that can help organizations navigate the complexities of managing vast amounts of data while adhering to legal and ethical standards.

Understanding the Role of ISO 38500 in Data Privacy and Protection

ISO 38500 lays down principles for the governance of IT with a focus on ensuring good corporate governance. It emphasizes the need for organizations to align IT usage with business strategies, thereby ensuring that IT assets are managed wisely. When it comes to data privacy and protection, ISO 38500 encourages organizations to adopt a strategic approach to managing data, recognizing data as a valuable asset that requires careful governance. This includes implementing policies and procedures that ensure data is collected, stored, and used in a manner that respects privacy laws and ethical guidelines.

One of the core principles of ISO 38500 is the responsibility of the board and executives to govern IT in a manner that supports the organization's obligations to internal and external stakeholders. This principle is particularly relevant to data privacy and protection, as organizations must navigate a complex landscape of regulations such as GDPR in Europe, CCPA in California, and other data protection laws worldwide. By adhering to ISO 38500, organizations can ensure that their governance structures are robust enough to meet these regulatory requirements, thereby minimizing the risk of data breaches and the associated financial and reputational damage.

Another key aspect of ISO 38500 is the emphasis on performance measurement and continuous improvement. This approach is critical in the context of data privacy and protection, where the threat landscape is constantly evolving. Organizations need to regularly assess their data governance practices and make adjustments as necessary to address new risks and ensure compliance with changing regulations. This proactive stance can help organizations stay ahead of potential threats and avoid the pitfalls of reactive governance.

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Implementing ISO 38500 for Enhanced Data Governance

Adopting ISO 38500 involves a comprehensive assessment of an organization's current IT governance framework, with a particular focus on how data is managed. This may involve reviewing existing data privacy policies, assessing the effectiveness of data protection measures, and identifying areas where improvements are needed. For many organizations, this process can highlight significant gaps in their data governance practices, providing a clear roadmap for enhancement.

One of the actionable insights from implementing ISO 38500 is the importance of stakeholder engagement in data governance. Organizations must ensure that all stakeholders, including employees, customers, and suppliers, understand their roles and responsibilities when it comes to data privacy and protection. This can involve training programs, regular communication, and mechanisms for feedback and reporting concerns. By involving stakeholders in the governance process, organizations can foster a culture of data privacy that permeates every level of the organization.

Moreover, ISO 38500 encourages organizations to leverage technology to enhance data governance. This can include the use of encryption, secure data storage solutions, and advanced analytics to monitor and manage data privacy risks. For example, the use of AI and machine learning can help organizations identify unusual patterns of data usage that may indicate a breach. By integrating these technologies into their data governance framework, organizations can enhance their ability to protect sensitive information and respond quickly to potential threats.

Real-World Examples and Market Research Insights

According to Gartner, organizations that have adopted a robust governance framework for IT, such as ISO 38500, are better positioned to manage data privacy risks and comply with regulations. Gartner's research indicates that organizations with effective IT governance practices are 50% less likely to experience significant data breaches compared to those without. This statistic underscores the importance of frameworks like ISO 38500 in enhancing data privacy and protection.

Real-world examples of organizations benefiting from ISO 38500 include multinational corporations that have faced scrutiny over their data handling practices. For instance, a leading social media company implemented ISO 38500 principles to overhaul its data governance practices following a high-profile data privacy scandal. This involved restructuring its governance framework to ensure greater accountability and transparency in how user data is collected, used, and protected. As a result, the company was able to restore trust with users and regulators, demonstrating the tangible benefits of ISO 38500 in managing data privacy and protection.

In conclusion, ISO 38500 provides a strategic framework that can assist organizations in governing their IT resources, with a particular emphasis on data privacy and protection. By adhering to the principles outlined in ISO 38500, organizations can ensure that their data governance practices are robust, responsive, and aligned with both business objectives and regulatory requirements. This proactive approach to data governance is essential in the era of big data, where the risks and opportunities associated with managing vast amounts of information are ever-present.

Best Practices in ISO 38500

Here are best practices relevant to ISO 38500 from the Flevy Marketplace. View all our ISO 38500 materials here.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Explore all of our best practices in: ISO 38500

ISO 38500 Case Studies

For a practical understanding of ISO 38500, take a look at these case studies.

ISO 38500 Governance Enhancement - Luxury Retail

Scenario: A luxury goods retailer, operating globally with a focus on high-end fashion and accessories, is facing challenges in aligning its IT governance framework with the principles of ISO 38500.

Read Full Case Study

ISO 38500 Governance Framework Overhaul for Mid-Sized Oil & Gas Firm

Scenario: A mid-sized oil and gas firm operating in North America has identified lapses in its IT governance in line with ISO 38500 standards.

Read Full Case Study

ISO 38500 Governance Enhancement for Telecom

Scenario: The organization is a telecommunications provider with a global footprint, facing challenges in aligning IT governance with organizational goals in accordance with ISO 38500 standards.

Read Full Case Study

ISO 38500 Compliance Project for Expanding Tech Company

Scenario: An upscale global tech company is struggling with adhering to the guidelines of ISO 38500 due to its rapid expansion and development.

Read Full Case Study

ISO 38500 Compliance Initiative for Metals Industry Leader

Scenario: A prominent firm in the metals sector is struggling with governance issues related to IT management as per ISO 38500 standards.

Read Full Case Study

IT Governance Enhancement in Telecom Sector

Scenario: The organization is a telecommunications provider facing challenges in aligning IT governance with corporate governance, as outlined in ISO 38500.

Read Full Case Study




Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials

  •  
    "Last Sunday morning, I was diligently working on an important presentation for a client and found myself in need of additional content and suitable templates for various types of graphics. Flevy.com proved to be a treasure trove for both content and design at a reasonable price, considering the time I "

    – M. E., Chief Commercial Officer, International Logistics Service Provider
  •  
    "If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

    – Debbi Saffo, President at The NiKhar Group
  •  
    "[Flevy] produces some great work that has been/continues to be of immense help not only to myself, but as I seek to provide professional services to my clients, it give me a large "tool box" of resources that are critical to provide them with the quality of service and outcomes they are expecting."

    – Royston Knowles, Executive with 50+ Years of Board Level Experience
  •  
    "One of the great discoveries that I have made for my business is the Flevy library of training materials.

    As a Lean Transformation Expert, I am always making presentations to clients on a variety of topics: Training, Transformation, Total Productive Maintenance, Culture, Coaching, Tools, Leadership Behavior, etc. Flevy "

    – Ed Kemmerling, Senior Lean Transformation Expert at PMG
  •  
    "As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."

    – Michael Evans, Managing Director at Newport LLC
  •  
    "I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

    – Moritz Bernhoerster, Global Sourcing Director at Fortune 500
  •  
    "Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

    Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

    In today's environment where there are so "

    – Omar HernĂ¡n Montes Parra, CEO at Quantum SFE
  •  
    "As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

    Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I "

    – Nishi Singh, Strategist and MD at NSP Consultants



Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.