E-Commerce Value Chain: Key Activities and Support Functions PPT

This PPT slide, part of the 33-slide E-Commerce Value Chain PowerPoint presentation, outlines the E-Commerce Value Chain, emphasizing its structure through 7 primary activities and eight supporting activities essential for the effective operation of an e-commerce retailer. Each activity plays a pivotal role in ensuring seamless operations and can significantly influence overall performance in a competitive environment.

The primary activities include market research, product sourcing, website and mobile app development, digital marketing, order fulfillment, customer service, and data analytics. These activities are crucial for creating a robust online shopping experience. The supporting activities, which encompass technology and IT infrastructure, human resource management, financial management, legal compliance, supply chain management, cybersecurity, sustainability, and vendor management, provide the necessary backbone for the primary activities to function effectively.

The slide highlights that excellence in these areas can lead to improved margins and operational efficiency. It suggests that integrating these activities allows for a comprehensive approach to managing e-commerce operations. Notably, data analytics and performance monitoring are emphasized as vital for continuous improvement and innovation. This capability enables businesses to adapt to changing market demands and enhance customer satisfaction.

The takeaway here is that a well-structured value chain not only supports operational efficiency, but also drives strategic advantages in the e-commerce sector. Companies looking to optimize their online presence should focus on both primary and supporting activities to ensure they meet consumer expectations and remain competitive in a rapidly evolving market.

This slide is part of the E-Commerce Value Chain PowerPoint presentation.

This framework is created by former McKinsey, BCG, Deloitte, EY, and Capgemini consultants and provides actionable insights for E-Commerce Industry Value Chain Analysis.

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Value Chain Analysis E-commerce Customer Service Supply Chain Management Supply Chain Continuous Improvement Market Research Customer Satisfaction Value Chain Financial Management Mobile App Data Analytics Vendor Management Resource Management Sustainability Analytics Innovation Cybersecurity Compliance

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