Strategic Sequencing of Operational Improvement Levers PPT

This PPT slide, part of the 24-slide Digital Transformation: Next-gen Operating Model PowerPoint presentation, outlines the second principle of an Operational Improvement Program, emphasizing the importance of implementing each lever in the correct sequence. It begins by noting that due to the multitude of variables involved, there is no one-size-fits-all approach to the sequencing of these levers. The interdependence of the levers is highlighted, indicating that they must build upon one another to yield optimal results.

Key points stress the necessity of systematic analysis in decision-making processes. This involves a critical examination of whether to pursue in-house operations or outsource certain functions, anchored in a fundamental question regarding the core of the value proposition. A structured set of questions is recommended to assess the potential opportunities associated with each lever, ensuring a thorough evaluation of their applicability.

The slide also suggests estimating the potential impact of each lever on both costs and customer experience. This dual focus is crucial for understanding how changes might affect the overall business. To aid in prioritization, assigning an overall score to each lever can help develop a preliminary viewpoint on the sequence for implementation. Finally, it advises vetting the proposed sequence within the broader context of the enterprise, ensuring alignment with overall strategic objectives.

This slide serves as a guide for executives looking to navigate complex operational changes. It underscores the need for a methodical approach to sequencing, which can ultimately lead to more effective and beneficial outcomes for the organization.

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Digital Transformation Target Operating Model Customer Experience Value Proposition