Operational Improvement Prioritization: Implementation Heat Map PPT

This PPT slide, part of the 24-slide Digital Transformation: Next-gen Operating Model PowerPoint presentation, presents an Implementation Heat Map designed to evaluate various operational improvement initiatives across different end-to-end journeys within a company. It categorizes these journeys into distinct areas such as Sales, Policy Issuance, Servicing, Claims, and Supporting Functions. Each area is further broken down into specific activities or processes, allowing for a granular assessment of potential impact.

The heat map employs a color-coded system to indicate the effectiveness and priority of various approaches, including Business Process Outsourcing (BPO), Digitization, Automation (AA), Intelligent Process Automation (IPA), and Lean methodologies. The colors range from red, indicating low impact, to green, signifying high impact. This visual representation helps in quickly identifying which areas require immediate attention and resources.

For instance, in the Sales category, activities like "Sales specialists" and "UW new business" show a mix of red and green, suggesting a need for improvement in certain processes while others may be performing well. The Claims section highlights critical processes such as "Finance - Billing & collection," which appears to have a significant cost impact, indicating that addressing this area could yield substantial benefits.

The rightmost columns provide additional metrics, including the non-manager FTE base and the cost impact in dollar terms, which further aids in decision-making. This heat map serves as a strategic tool for executives to engage in discussions about where to focus operational improvements, ensuring that resources are allocated effectively to maximize overall performance.

This slide is part of the Digital Transformation: Next-gen Operating Model PowerPoint presentation.

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