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Ivana Nissen

Listed document(s): 34

Background
Master science Mathematics and Computer Science

Qualifications:

ITIL v3 accredited trainer (2008 - today)
ITIL v2 accredited trainer (2003- 2007)
ITIL consultant (2003 ? today)
Service Desk Institute auditor (2004 ? today)
Service Desk Institute consultant (2004 ? today)

Certificates:
ITIL v3 Intermediate Qualification: Service Design (2011)
ITIL v3 Intermediate Qualification: Continual Service Improvement (2011)
ITIL v3 Intermediate Qualification: Service Strategy (2010)
ITIL v3 Intermediate Qualification: Service Transition (2010)
ITIL v3 Expert (2009)
ITIL v3 Managers Bridge (2009)
ITIL v3 Intermediate Qualification: Service Offerings and Agreements (2009)
ITIL v3 Intermediate Qualification: Operational Support and Analysis (2009)
ITIL v3 Intermediate Qualification: Service Operation (2009)
ITIL v3 Foundation (2008)
ITIL v2 Service Manager (2004)
Help Desk Analyst (2004)
Help Desk Manager (2004)
ITIL v2 Foundation (2003)


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ALL DOCUMENTS (34)

ITSM Process Assessment - Service Transition (XLS)
Listed under:  Information Technology
View more from: Ivana Nissen   Top Flevy Author [?]
Excel workbook. This Excel spreadsheet system with approx. 300 Questions allows you to conduct a Assessment of ITSM Service Transition processes: 1 Transition Planning and Support 2 Change Management 3 Change Evaluation 4 Knowledge [read more]
$45.00

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ITSM Process Assessment - Service Strategy (XLS)
Listed under:  Information Technology
View more from: Ivana Nissen   Top Flevy Author [?]
Excel workbook. This Excel spreadsheet system with approx. 300 Questions allows you to conduct a Assessment of ITSM Service Strategy processes: 1 Strategy Management for IT Services 2 Service Portfolio Management 3 Financial Management for IT [read more]
$45.00

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ITIL 4 Foundation - PPT (New)
Listed under:  Information Technology  IT Service Management
View more from: Ivana Nissen   Top Flevy Author [?]
234-slide PowerPoint deck. ITIL 4 Foundation PPT: 200+ pages PPT including 75+ Exam preparation Questions ( Note: There is also a packaged offering including additionally the poster: see "ITIL 4 Foundation - PPT + ITIL 4 Poster [read more]
$65.00

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Implementing Service Level Management (SLM) - PPT
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen   Top Flevy Author [?]
31-slide PowerPoint deck and supporting PDF. This presentation describes steps for Implementing a Service Level Management (SLM) process according to ITIL best practice and ISO 20000. Document contains sample implementation guide with steps: 1. Appoint Service Level [read more]
$25.00

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ITSM Process Assessment - Service Design (XLS)
Listed under:  Information Technology
View more from: Ivana Nissen   Top Flevy Author [?]
Excel workbook. This Excel spreadsheet system with approx. 400 Questions allows you to conduct a Assessment of IT Service Design processes: 1 Design Coordination 2 Service Catalogue Management 3 Service Level Management 4 Supplier [read more]
$45.00

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ITIL 4 Poster: ITIL 4 Practices (printable A1, A2)
Listed under:  Information Technology
View more from: Ivana Nissen   Top Flevy Author [?]
1-page PDF document. Poster gives overview of purpose statements for all 34 ITIL 4 Practices. Note: ITIL 4 Practices "replaced" what was in ITIL 3 known as Processes. -------------------- 34 ITIL PRACTICES: General Management [read more]
$25.00

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ITIL Service Strategy Overview
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen   Top Flevy Author [?]
49-slide PowerPoint deck and supporting PDF. ITIL Service Strategy overview. Introduction to ITIL: - What is ITIL? - How can ITIL Help your organisation? What is a Service: - Definition of a service - Output vs. Outcome - Service Value - Utility and Warranty - Value [read more]
$35.00

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ITSM Process Assessment- Continual Service Improvement (XLS)
Listed under:  Information Technology
View more from: Ivana Nissen   Top Flevy Author [?]
Excel workbook. This Excel spreadsheet system with approx. 60 Questions allows you to conduct a Assessment of ITSM Continual Service Improvement process: 7-step improvement process Assessment highlights areas that require particular attention and [read more]
$20.00

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ITIL 4 Poster: Service Value Stream - Mapping Tool (A1,A2,A3)
Listed under:  Information Technology  Operations
View more from: Ivana Nissen   Top Flevy Author [?]
1-page PDF document and supporting Word. ITIL 4 Poster - 2019, ITIL 4 - Service Value Stream - Mapping Poster - printable in A1, A2, A3 Poster gives complete overview and flows of INPUTS and OUTPUTS of all 6 Service Value Chain Activities. Service Value chain activities are [read more]
$25.00

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ITIL 4 Poster: ITIL 4 Guiding Principles (printable A1, A2)
Listed under:  Information Technology
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2-page PDF document. Poster gives complete overview of ITIL 4 Guiding principles. Guiding principle - a recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure. A [read more]
$25.00

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