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Ivana Nissen

Listed document(s): 25

Background
Master science Mathematics and Computer Science

Qualifications:

ITIL v3 accredited trainer (2008 - today)
ITIL v2 accredited trainer (2003- 2007)
ITIL consultant (2003 ? today)
Service Desk Institute auditor (2004 ? today)
Service Desk Institute consultant (2004 ? today)

Certificates:
ITIL v3 Intermediate Qualification: Service Design (2011)
ITIL v3 Intermediate Qualification: Continual Service Improvement (2011)
ITIL v3 Intermediate Qualification: Service Strategy (2010)
ITIL v3 Intermediate Qualification: Service Transition (2010)
ITIL v3 Expert (2009)
ITIL v3 Managers Bridge (2009)
ITIL v3 Intermediate Qualification: Service Offerings and Agreements (2009)
ITIL v3 Intermediate Qualification: Operational Support and Analysis (2009)
ITIL v3 Intermediate Qualification: Service Operation (2009)
ITIL v3 Foundation (2008)
ITIL v2 Service Manager (2004)
Help Desk Analyst (2004)
Help Desk Manager (2004)
ITIL v2 Foundation (2003)


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ALL DOCUMENTS (25)

ITIL Service Strategy Overview
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen
49-slide PowerPoint deck and supporting PDF. ITIL Service Strategy overview. Introduction to ITIL: - What is ITIL? - How can ITIL Help your organisation? What is a Service: - Definition of a service - Output vs. Outcome - Service Value - Utility and Warranty - Value [read more]
$35.00

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ITIL v3 Overview - ALL ITIL Processes & Functions
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen
135-slide PowerPoint deck. ITIL v3 Overview includes ALL 26 ITIL Processes & 4 Functions in a 135-slide PowerPoint presentation. Overview is based on the ITIL V3 Best Practice Framework ( ITIL v3 2011 updated version). Document gives insight in the [read more]
$80.00

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ITIL Process Assessment - Continual Service Improvement (XLS)
Listed under:  Information Technology
View more from: Ivana Nissen
Excel workbook. This Excel spreadsheet system with approx. 60 Questions allows you to conduct a Assessment of ITIL v3 Continual Service Improvement process: 7-step improvement process Assessment highlights areas that require particular attention [read more]
$20.00

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ITIL Process Assessment - Service Design (XLS)
Listed under:  Information Technology
View more from: Ivana Nissen
Excel workbook. This Excel spreadsheet system with approx. 400 Questions allows you to conduct a Assessment of ITIL v3 Service Design processes: 1 Design Coordination 2 Service Catalogue Management 3 Service Level Management 4 Supplier [read more]
$50.00

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ITIL Change Management - Process Guide (ITIL, ISO 20000)
Listed under:  Information Technology
View more from: Ivana Nissen
54-page Word document and supporting Word. ITIL Change Management - Process Guide (ITIL, ISO 20000) This document establishes an Change Management (ChM) process according to ITIL v3 best practice and ISO 20000. ( 50 pages Word document including Visio [read more]
$50.00

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