Download Fishbone Diagram Consulting Best Practices

"Success in management requires learning as fast as the world is changing"—Warren Bennis, an American scholar widely recognized as a pioneer in Leadership studies. When it comes to problem-solving and decision-making in a constantly evolving corporate landscape, one tool stands out for its effectiveness and ease of use—the Fishbone Diagram. Also known as the Ishikawa diagram or cause-and-effect diagram, it graphically illustrates the potential cause-and-effect relationships leading to a specific event or problem.

The Fishbone Diagram: Why Use It?

First developed by Kaoru Ishikawa, a Japanese quality control statistician, the Fishbone Diagram allows executives to systematically identify, explore, and illustrate possible causes of a problem. According to a study by McKinsey, successful problem solvers actively remove biases, enabling them to explore a plethora of root causes rather than focusing on their first thoughts or easy fixes—and the Fishbone Diagram aids in this exploration.

How to Create a Fishbone Diagram

Creating a Fishbone Diagram involves the following steps:

1. Problem Identification: Clearly define the problem, and enter it in the head or mouth of the fish.
2. Category/Cause Determination: Identify major categories of causes. Common categories include People, Methods, Machines, Materials, Measurement, and Environment.
3. Specific Cause Identification: For each category, identify specific potential causes. Use brainstorming to get contributions from the team.
4. Component Analysis: Finally, analyze each component, prioritizing according to severity and frequency, and identify which causes you will tackle.

Utilizing the Fishbone Diagram in Modern Corporate Strategy

The Fishbone Diagram is no longer just a quality control tool. It is now universally adopted across different fields, including Fortune 500 companies, for its visual representation that simplifies problem-solving, encourages team collaboration, and diminishes cognitive biases.

Gartner found that 78% of executives believe that strategic planning and execution are more complicated because of the influx of data and higher speed of business changes. This makes tools like the Fishbone Diagram all the more relevant in modern management practices, as they can support decisions around Strategic Planning, Change Management, Business Transformation, and Risk Management.

Maximizing the Effectiveness of the Fishbone Diagram

To benefit fully from the Fishbone Diagram, certain best practices should be employed:

• Include Various Perspectives: The Fishbone Diagram is designed to stimulate thought and elucidate causes that might otherwise be overlooked. By involving representatives from across departments in its creation, a wider perspective can be achieved.
• Ask 'Why' Repeatedly: The tool encourages a deep dive into potential causes by asking 'why' repeatedly, to avoid settling for surface level causes and instead reach the root of the problem.
• No Immediate Rejection: All ideas should be recorded, even those initially deemed irrelevant or infeasible. Often, these ideas trigger other thoughts, leading to the identification of the true root cause.
• Dig into Data: The use of accurate, relevant data is crucial in identifying and validating the causes being discussed.

Dr. Brené Brown, a leadership consultant, encapsulates the essence of this tool in her quote, "Clear is kind, unclear is unkind". The Fishbone Diagram enables executives to dissect a problem in a clear, structured manner, offering a kinder, more constructive, and more effective approach to problem-solving and decision-making.