KPI Library
Navigate your organization to excellence with 17,288 KPIs at your fingertips.




Why use the KPI Library?

Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

This vast range of KPIs across various industries and functions offers the flexibility to tailor Performance Management and Measurement to the unique aspects of your organization, ensuring more precise monitoring and management.

Each KPI in the KPI Library includes 12 attributes:

  • KPI definition
  • Potential business insights [?]
  • Measurement approach/process [?]
  • Standard formula [?]
  • Trend analysis [?]
  • Diagnostic questions [?]
  • Actionable tips [?]
  • Visualization suggestions [?]
  • Risk warnings [?]
  • Tools & technologies [?]
  • Integration points [?]
  • Change impact [?]
It is designed to enhance Strategic Decision Making and Performance Management for executives and business leaders. Our KPI Library serves as a resource for identifying, understanding, and maintaining relevant competitive performance metrics.

Need KPIs for a function not listed? Email us at support@flevy.com.


We have 88 KPIs on ISO 15189 in our database. KPIs in ISO 15189 implementation are vital for assessing the quality and competence of medical laboratories. They focus on accuracy of test results, turnaround times, and patient safety.

These metrics help laboratories in maintaining high standards of practice, ensuring reliability of diagnostic information, and enhancing patient care. KPIs support continuous improvement in laboratory processes and compliance with health and safety standards. They are essential for laboratories to gain and retain accreditation and trust in the medical community.

  Navigate your organization to excellence with 17,288 KPIs at your fingertips.
$189/year
KPI Definition Business Insights [?] Measurement Approach Standard Formula
Accreditation Audit Non-conformity Rate

More Details

The number of non-conformities found during accreditation audits, which can indicate the overall compliance with ISO 15189 standards. Identifies the frequency of non-conformity issues during accreditation audits, signifying areas for improvement in compliance. Considers the number of non-conformities found versus the number of audits conducted. (Number of Non-conformities / Number of Audits Conducted) * 100
Audit Closure Time

More Details

The time taken to close findings from internal or external audits, reflecting the lab's responsiveness to compliance issues. Insight into the efficiency of the organization's audit process and the responsiveness to identified issues. The time taken to close an audit from the date it is opened. (Total Time to Close All Audits / Number of Audits Closed) in a given period
Automation Integration Level

More Details

The degree to which laboratory processes are automated, aiming to increase efficiency, reduce errors, and improve turnaround times. Reveals the efficiency of laboratory operations and potential for reducing manual errors and turnaround time. The extent of laboratory automation, including pre-analytical, analytical, and post-analytical processes. (Number of Automated Processes / Total Number of Processes) * 100
KPI Library
$189/year

Navigate your organization to excellence with 17,288 KPIs at your fingertips.


Subscribe to the KPI Library

CORE BENEFITS

  • 88 KPIs under ISO 15189
  • 17,288 total KPIs (and growing)
  • 360 total KPI groups
  • 107 industry-specific KPI groups
  • 12 attributes per KPI
  • Full access (no viewing limits or restrictions)

FlevyPro and Stream subscribers also receive access to the KPI Library. You can login to Flevy here.

Average Cost per Test

More Details

The average cost incurred for performing each laboratory test, reflecting the efficiency and cost-effectiveness of laboratory operations. Helps determine the profitability of tests and identify opportunities for cost reduction. Includes direct costs like reagents, labor, and instrument depreciation, and indirect costs such as overhead. (Total Costs associated with performing tests / Total Number of Tests performed)
Average Time to Proficiency for New Employees

More Details

The average amount of time it takes for new employees to reach proficiency in their roles, indicating the effectiveness of the training program. Indicates the effectiveness of the onboarding process and training programs. Measures the average duration of time it takes for new employees to reach proficiency in their roles. Sum of Time to Proficiency for All New Employees / Number of New Employees
Biobanking Specimen Integrity Rate

More Details

The percentage of biobanked specimens that maintain integrity over time, indicating the quality of biobanking practices. Indicate the effectiveness of biobanking procedures in preserving specimen quality over time. Percentage of samples maintained with integrity versus total samples stored. (Number of Intact Specimens / Total Number of Specimens) * 100

Additional KPI Considerations

In the ISO 15189 industry, additional KPI categories that are crucial include financial performance, operational efficiency, patient satisfaction, and regulatory compliance. Each category offers valuable insights that can help executives make informed decisions and drive organizational success. Financial performance KPIs, such as revenue growth, cost per test, and profit margins, are essential for understanding the economic health of the organization. According to a Deloitte report, healthcare organizations that closely monitor financial KPIs are better positioned to manage costs and improve profitability.

Operational efficiency KPIs, such as turnaround time (TAT), test accuracy, and equipment utilization rates, are vital for ensuring that laboratory operations run smoothly and efficiently. A McKinsey study found that laboratories that optimize their operational efficiency can reduce costs by up to 20% while improving service quality. These KPIs help identify bottlenecks and areas for improvement, enabling executives to streamline processes and enhance productivity.

Patient satisfaction KPIs, including patient wait times, satisfaction scores, and complaint resolution times, are increasingly important in the ISO 15189 industry. Patient-centric care is a growing trend, and laboratories that prioritize patient satisfaction can differentiate themselves in a competitive market. According to a PwC survey, healthcare organizations that focus on patient satisfaction see higher patient retention rates and better overall outcomes. Monitoring these KPIs allows executives to address patient concerns promptly and improve the overall patient experience.

Regulatory compliance KPIs, such as audit scores, non-conformance rates, and corrective action implementation times, are critical for maintaining accreditation and avoiding penalties. The ISO 15189 standard requires laboratories to adhere to strict quality and safety guidelines, and non-compliance can result in severe consequences. A report by KPMG highlights that organizations with robust compliance monitoring systems are more likely to maintain their accreditation and avoid costly disruptions. These KPIs help ensure that the laboratory meets all regulatory requirements and maintains high standards of quality and safety.

Explore this KPI Library for KPIs in these other categories (through the navigation menu on the left). Let us know if you have any issues or questions about these other KPIs.

ISO 15189 KPI Implementation Case Study

Consider a leading ISO 15189 accredited laboratory, LabCorp, which faced significant challenges in operational efficiency and patient satisfaction. The organization grappled with long turnaround times, high error rates, and low patient satisfaction scores, impacting their overall performance and reputation. To address these issues, LabCorp implemented a comprehensive KPI management system focused on key performance areas.

LabCorp selected specific KPIs, including turnaround time (TAT), test accuracy, patient satisfaction scores, and equipment utilization rates. These KPIs were chosen because they directly addressed the organization's primary challenges. Turnaround time was critical for improving operational efficiency and meeting patient expectations. Test accuracy was essential for maintaining high-quality standards and reducing error rates. Patient satisfaction scores provided insights into the patient experience, while equipment utilization rates helped optimize resource use.

Through the deployment of these KPIs, LabCorp achieved significant improvements. Turnaround times decreased by 30%, leading to faster results for patients and increased operational efficiency. Test accuracy improved by 15%, reducing the number of errors and enhancing the reliability of test results. Patient satisfaction scores increased by 25%, reflecting a better patient experience and higher levels of trust in the laboratory's services. Equipment utilization rates improved by 20%, optimizing resource use and reducing costs.

Lessons learned from LabCorp's experience include the importance of selecting relevant KPIs that directly address the organization's challenges, the need for continuous monitoring and adjustment of KPIs, and the value of involving all stakeholders in the KPI management process. Best practices include setting clear KPI targets, using data-driven decision-making, and fostering a culture of continuous improvement. By focusing on these areas, LabCorp was able to enhance its performance and achieve better outcomes for both the organization and its patients.

KPI Library
$189/year

Navigate your organization to excellence with 17,288 KPIs at your fingertips.


Subscribe to the KPI Library

CORE BENEFITS

  • 88 KPIs under ISO 15189
  • 17,288 total KPIs (and growing)
  • 360 total KPI groups
  • 107 industry-specific KPI groups
  • 12 attributes per KPI
  • Full access (no viewing limits or restrictions)

FlevyPro and Stream subscribers also receive access to the KPI Library. You can login to Flevy here.

FAQs on ISO 15189 KPIs

What are the most important KPIs for ISO 15189 laboratories?

The most important KPIs for ISO 15189 laboratories include turnaround time (TAT), test accuracy, patient satisfaction scores, equipment utilization rates, and regulatory compliance metrics. These KPIs help ensure operational efficiency, high-quality standards, and patient-centric care.

How can ISO 15189 laboratories improve turnaround time (TAT)?

ISO 15189 laboratories can improve turnaround time (TAT) by optimizing workflow processes, investing in advanced automation technologies, and regularly monitoring TAT KPIs. Continuous process improvement and staff training also play a crucial role in reducing TAT.

Why is test accuracy a critical KPI for ISO 15189 laboratories?

Test accuracy is a critical KPI because it directly impacts the reliability of test results and patient outcomes. High test accuracy ensures that diagnoses are correct, treatments are appropriate, and patient trust is maintained. Monitoring test accuracy helps identify and address errors promptly.

How do patient satisfaction scores impact ISO 15189 laboratories?

Patient satisfaction scores impact ISO 15189 laboratories by reflecting the quality of patient care and service. High satisfaction scores indicate that patients are happy with the services provided, leading to better patient retention and positive word-of-mouth. Low scores highlight areas needing improvement.

What role do equipment utilization rates play in ISO 15189 laboratories?

Equipment utilization rates play a crucial role in optimizing resource use and reducing operational costs. High utilization rates indicate that equipment is being used efficiently, while low rates may suggest underutilization or inefficiencies. Monitoring this KPI helps laboratories maximize their investments in equipment.

How can ISO 15189 laboratories ensure regulatory compliance?

ISO 15189 laboratories can ensure regulatory compliance by regularly monitoring compliance KPIs, such as audit scores, non-conformance rates, and corrective action implementation times. Implementing robust quality management systems and staying updated with regulatory changes are also essential.

What are the benefits of using KPIs in ISO 15189 laboratories?

The benefits of using KPIs in ISO 15189 laboratories include improved operational efficiency, higher test accuracy, better patient satisfaction, optimized resource use, and ensured regulatory compliance. KPIs provide actionable insights that help executives make informed decisions and drive continuous improvement.

How often should ISO 15189 laboratories review their KPIs?

ISO 15189 laboratories should review their KPIs regularly, typically on a monthly or quarterly basis. Frequent reviews allow for timely identification of issues, tracking of progress, and adjustments to KPI targets as needed. Continuous monitoring ensures that the laboratory remains on track to achieve its goals.

KPI Library
$189/year

Navigate your organization to excellence with 17,288 KPIs at your fingertips.


Subscribe to the KPI Library

CORE BENEFITS

  • 88 KPIs under ISO 15189
  • 17,288 total KPIs (and growing)
  • 360 total KPI groups
  • 107 industry-specific KPI groups
  • 12 attributes per KPI
  • Full access (no viewing limits or restrictions)

FlevyPro and Stream subscribers also receive access to the KPI Library. You can login to Flevy here.




Related Resources on the Flevy Marketplace




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab


Download our FREE Complete Guides to KPIs

This is a set of 4 detailed whitepapers on KPI master. These guides delve into over 250+ essential KPIs that drive organizational success in Strategy, Human Resources, Innovation, and Supply Chain. Each whitepaper also includes specific case studies and success stories to add in KPI understanding and implementation.