Strategic Performance Metrics Overview PPT
This PPT slide, part of the 54-slide Balanced Scorecard - Comprehensive Guide PowerPoint presentation, presents a sample balanced scorecard, a strategic management tool used to measure organizational performance across various dimensions. It is divided into 4 main categories: Market/Customer, Financials, People Management, and Internal Operations. Each category includes specific metrics that organizations can track to assess their effectiveness in achieving strategic objectives.
Under the Market/Customer section, metrics focus on customer satisfaction and market penetration. Key indicators include customer satisfaction per product or segment, accounts per product, and loyalty program penetration. These metrics aim to gauge how well the organization meets customer needs and maintains market presence.
The Financials section emphasizes profitability and financial health. Metrics such as profit, return on equity, and cost-income ratio are highlighted. These indicators provide insights into the organization's financial performance and effectiveness of current initiatives.
People Management metrics assess employee satisfaction and skills. This section includes staff satisfaction per skill group and attrition rates, which are critical for understanding workforce stability and engagement. High attrition rates could signal underlying issues that need addressing.
Internal Operations metrics focus on operational efficiency and risk management. Indicators like internal service excellence and speed of innovation are crucial for evaluating how well the organization optimizes its processes. This section also addresses acquisition ratios and servicing ratios, which are essential for understanding operational effectiveness.
The status indicators (green, amber, red) next to each metric allow for quick visual assessment of performance against targets. This structured approach enables organizations to identify areas needing improvement and align their strategic initiatives accordingly. Overall, the balanced scorecard serves as a comprehensive framework for performance measurement and strategic alignment.
This slide is part of the Balanced Scorecard - Comprehensive Guide PowerPoint presentation.
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Balanced Scorecard Risk Management Performance Measurement Customer Satisfaction Service Excellence Innovation
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