To understand both Value Stream Mapping (VSM) and Process Mapping, it's important to clearly define two key terms:

1. Value stream -- refers to the sequence of events and activities required to make a product or provide a service for the customer and deliver it to the customer

2. Process -- refers to a discrete set of interrelated activities that are repeated at some frequency in order to ensure consistent and high quality business outcomes

This toolkit, created by Phase 5 Group, includes several reference guides to understanding and developing a VSM.

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