A primer to 10 essential Customer-centric Design frameworks used by management consultants--all in one whitepaper.
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Management consultants at top firms, such as McKinsey, BCG, Bain, Deloitte, and Accenture, rely on structured frameworks to break down complex Customer-centric Design challenges into clear analyses and actionable recommendations. This whitepaper compiles 10 of the most essential Customer-centric Design frameworks into a single reference, each explained in a concise primer format with visual slides.

Frameworks covered include:

  • Customer Journey Map
  • Value Creation: Impact of Customer Experience
  • Customer -centric Segmentation
  • Voice of the Customer (VOC)
  • Connected Customer Strategy
  • Omni -channel Customer Journey Design
  • Service Blueprint
  • RATER Model
  • Net Promoter Score (NPS)
Use this whitepaper to structure your thinking, frame Customer-centric Design discussions with stakeholders, and accelerate your analysis with proven consulting tools.

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